Head of Student Operations

6 days ago

London, United Kingdom Study Group Full time €55,000

Contract type: Full Time (37.5 hours) – Permanent
University of Huddersfield - London
It is responsible for delivering an excellent student experience and outstanding level of service delivery to ensure full compliance with UKVI, OFS and safeguarding regulations, meet Study Group’s student experience quality framework and the University Partner’s requirements.
The role works in a matrix structure requiring collaborative working and building of professional relationships across the study group network and university partner. It will liaise with central operations teams and provide support across the Centre’s academic, and student experience teams to ensure all act effectively as one team, enabling students to thrive and study legally, safely and successfully.  It will embed Study Group policies and Standard Operating Procedures to drive operational excellence, continuous improvements and consistency across the network. 
This includes but is not limited to meeting contractually required progression rates to the university partner, contributing to recruitment activities to support growth of the centre and driving a cost-conscious working environment.
Participate actively as part of the  Campus Leadership Team, performing the role of “critical friend” to other members of the team and helping to solve day to day problems.
Contribute to the planning, development, communicating and enacting of the campus’s action and enhancement plans.
Build effective partnerships with counterparts at the University, attend relevant University Partnership Boards as required and seek to maximise opportunities for students to engage with the Partner.
Provide effective performance management of direct reports, including, but not limited to, setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures.
Recruit new staff as required according to Study Group policies and procedures ensuring they are suitably qualified and experienced to carry out their duties in a professional manner.
Liaise with the central Visa Compliance Team to ensure Study Group’s duties as a sponsor are carried out accurately and effectively.
Ensure compliance of visa and attendance processes and related systems to UKVI regulations, OfS requirements and Study Group minimum requirements
Ensure all students are recorded on UoH management systems as well as local systems
Oversee monitoring and review adherence to visa and attendance processes and related systems.
Report non-compliance to Centre Director and lead and work with central colleagues on necessary corrective actions.
Take the lead with support from others for any local UKVI inspection, or similar.
Set and manage agreed levels of administrative support for the Academic Management Team.
Oversee the collection, storage, accuracy and dissemination of all relevant Student data to ensure it is done in as timely, securely and efficiently a manner as possible, including the requirement for any manual spreadsheets and master lists.
A Bachelor’s degree  
~ Experience of managing a budget allocation, as well as control and account for those financial and material resources.
~ Experience of providing feedback to another person about their performance, which achieved a positive improvement. 
~ Experience of HR duties, such as delivering training, taking part in the recruitment process and performance management. 
~ Experience of planning and delivering change or continuous improvement, which achieved a positive impact on the student experience and student outcomes.  
~ Experience of data management and interpretation, and quality assurance. 
~ Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
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