1st Line Support Analyst

1 month ago

Stockport Greater Manchester, United Kingdom Sharp UK Full time

IT Service Desk Analyst (1st Line Support Analyst) – Stockport

Are you passionate about delivering exceptional IT support and client service?

Join Sharp IT Services as an IT Service Desk Analyst, where you’ll play a key role in resolving client issues and ensuring satisfaction. Reporting to the Helpdesk Team Leader, you'll work within a dedicated team to provide top-tier support to a diverse client base, with opportunities for personal development and technical growth.

Key Responsibilities:

  • Manage and resolve support tickets, ensuring clear communication with clients.
  • Meet Key Performance Indicators (KPIs) to maintain a high standard of service.
  • Continuously develop technical skills to enhance your expertise.
  • Prioritise daily tasks in line with client expectations.
  • Act as a positive and professional representative of Sharp IT Services.

What We’re Looking For:

  • Friendly, personable, and professional approach.
  • A passion for growing your IT skills and knowledge.
  • Strong written and verbal communication.
  • Basic knowledge of Microsoft Server, Desktop OS, 365, Azure, networking, and virtualisation.
  • Understanding of backup and anti-virus solutions, and Remote Monitoring tools.

This is a hybrid role working 3 x out of our Stockport office offering flexibility and the chance to grow within a forward-thinking IT team.

Ready to make an impact? Apply today

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