Registered Service Manager

1 month ago

West Kensington Greater London, United Kingdom Look Ahead Care and Support Full time

We're looking for a kind, compassionate and resilient CQC Registered Service Manager to join our Learning Disabilities service in Hammersmith & Fullham.
£00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Making you feel at home here means helping you thrive in every way. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
As a Registered Service Manager (RSM) you will be responsible for ensuring your service is well led, maintains high quality standards, is financially robust and that your staff team are well developed and motivated.
You will be responsible for ensuring that all support is delivered in compliance with Look Ahead's policies and procedures. You will be responsible for the effective management of all aspects of service delivery and effectively managing all stakeholder relationships in partnership with the Head of Service. You will ensure that Positive Behaviour Support is embedded in the service and provide ongoing coaching and support to allow staff/deputy manager(s) to effectively deliver person centred support to customers.
Ensure the PBS framework is imbedded in service delivery with ongoing staff competency assessment and training
* Successfully lead and motivate your team to ensure the championing and ongoing maintenance of a positive performance culture within your service.
* Responsible for ensuring your service is well led, that customers are safeguarded against harm or abuse, and that your team delivers person centred support according to each customer's individual requirements.
* Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution - this includes but is not limited to staff supervision, coaching, team meetings, reflective practice and training.
Have extensive leadership and CRM experience
- Have the ability to motivate staff to deliver excellent services
- Be motivated towards excellence and improvement of personal performance
- Enjoy social interaction and the company of others, joins in local activities to encourage customer involvement
- Have good financial and business acumen
- Be able to work as part of a team as well as being self motivated
Knowledge of Safeguarding, MHA, DOLs, MCA and regulatory frameworks
Understanding and experience with CQC inspection framework and regulations
Holds relevant Health and Social Care management qualification - eg QCF Level 5
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.

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