IT Helpdesk Support Engineer Hybrid Working

2 months ago

Reading Berkshire, United Kingdom Ciphr Full time

Ciphr has a new opportunity for an experienced CRM Support Engineer with experience of Hubspot and MS Dynamics.
You will be responsible for providing technical support and expertise in the use of HubSpot and Microsoft Dynamics CRM systems. This role requires a detail-oriented professional with strong problem-solving skills to ensure the smooth operation, maintenance, and enhancement of CRM systems. The engineer will support users, troubleshoot issues, and contribute to continuous improvements of CRM processes and functionalities.

Flexibility is key so this role can be based anywhere within the UK if you are happy to attend ad hoc meetings. We also have an office in Reading, Berkshire that all Ciphr employees are welcome to utilise.

Location: Hybrid, 2-3 days a month in office in Reading

See below the daily tasks of a CRM Engineer:

Provide first and second-line support for HubSpot, Microsoft Dynamics CRM, and wider CRM systems and integrations, resolving technical issues promptly and efficiently.
Assist in the configuration, customisation, and integration of HubSpot and Microsoft Dynamics, plus wider CRM related systems and integrations, to meet the needs of various business units.
Develop and maintain documentation for CRM processes, procedures, and troubleshooting guides.
Conduct user training sessions and create training materials to enhance user adoption and proficiency.
Monitor system performance, ensuring high availability and optimal functionality of the CRM systems.
Assist with wider IT system implementations and support where required.

Strong understanding of CRM concepts and experience with HubSpot and Microsoft Dynamics CRM systems, and related integrations.
Proficiency in CRM configuration, customisation, and integration.
Ability to manage multiple tasks and projects simultaneously, ensuring timely delivery.
Experience in user training and documentation creation.
Ciphr has a benefits package which has you and your family in mind.
30 days annual leave plus bank holidays
~ Birthday day off
~ Religious holiday swap
~ Family forming support - e.g., time off for family forming appointments or to support your partner
~ Enhanced maternity and paternity leave
~ Cycle to work scheme
~ Pension
~ Health cash plan
~ Life assurance
~ Perks at Work – access to exclusive discounts, cinema tickets, etc.
~ Regular training
~£1,500 employee referral scheme
~ Medical Cover and Dental cover (after 6 months’ service)
~ Ciphr’s integrated HCM platform helps organisations manage their end-to-end employee lifecycle so they can deliver an amazing employee experience. With Ciphr, organisations can be confident they can access all their people data in one place, thanks to secure, time-saving integrations between our own solutions and API connections to specialist, third-party tools.

We want you to bring your authentic self to work giving you the space to be yourself whether that is creative, outgoing, quiet, courageous, observant or any other attributes you may have.

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