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Head of Customer Service
4 months ago
In this exciting new position, you'll play a pivotal role in championing customer-centricity.
We’re looking for a first-class, inspirational change leader
Join us on our mission to advance the roofing industry through next-level designs, products, and manufacturing processes. Marley is at the forefront of pitched roof systems, leading the way in sustainability and innovation. With a century of know-how, we're the trusted partners for architects, contractors, and roofing professionals.
What's the mission?
In this brand-new role, you’ll guide a team of Customer Experience Managers, Customer Service Advisors, and Internal Sales Support. It’s an exciting opportunity where you’ll hold operational responsibility for leading service and driving impactful and bold improvements to support our commercial strategy. Collaborating with various functions, you'll strive to enhance efficiency and elevate customer experience based on your insights. Turn up your highly tuned influencing skills and maximise your passion for developing people. You'll support our manufacturing business, ensuring quality outcomes and implementing necessary corrective measures; you’ll align your efforts to invigorate and motivate the entire organisation.
And after that
Your new team is looking for a forward-thinking, positive and courageous leader. This is an exciting opportunity for someone who wants to embed their vision, raise the bar, and push their potential. We expect you, your team, and Marley to grow in line with our strategy and company values.
What are the mission-critical skills?
It’s a big mission in a high-profile role that will certainly give you lots of opportunities. We think this role would be suited to someone who has experience or skills in:
- Leading and developing a customer service team
- Setting and meeting targets
- An understanding of supply chain would be a bonus
- Change management or improvements
- Metrics - reporting on performance and customer service index scores
- Commerciality to support sales growth
- Forging strong, lasting relationships
What's in it for you?
Our aim is to ensure we meet the needs of each colleague, providing inspiration for everyone to blossom into their best selves. We see this as an exciting opportunity for someone who wants to develop their career. Some of our benefits include:
- Guaranteed Christmas holidays
- Development opportunities
- 36.5 hours Monday to Friday
- Office based
- Personal Medical Insurance
- 26 Holidays + bank holidays
- Company Pension up to 15% (5% Employee, 10% Employer)
- Cycle-to-work scheme
- Employee Discount programme
- Refer a friend scheme
- Share Purchase Plan
- Employee Assistance programme – Financial, Physical and Mental Wellbeing
- Free onsite parking
More about Marley and Marshalls Group
Our operations are organised into three distinct divisions: Marshalls Landscape Products, Marshalls Building Products, and Marley Roofing Products.
Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day. We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do We want our team to reflect the diverse nature of society and the communities we serve. Marshalls plc is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself
No agencies, thank you#J-18808-Ljbffr
