Junior Professional Services Consultant

4 weeks ago

United Kingdom Asite Full time

Job Description

We are looking for highly motivated professionals with an understanding of cloud-based and Software as a Service solutions to join our Professional Services department.

Successful candidates will be vibrant individuals with strong interpersonal skills who can work with our front and back-office teams and with our channel partners globally to realize every opportunity for providing value to our customers. We expect an extraordinary attention to detail from all members of the Asite team.

This is an excellent opportunity for individuals who are forward thinking, eager to learn and looking to make the next step up in their career, with a great passion to work for a growth focused company.

The Junior Consultant is responsible for working with the regional Professional Services team on all post sales activities with Asite’s customers while also working closely with the App Builder, Development and Support teams to ensure that the customers’ needs are being met and their users maintain the highest levels of satisfaction on the system and the services provided. Additionally, the Junior Consultant is responsible for assisting in the implementation of the customers projects on the Asite platform and oversee and manage the initial rollout of the system within the customers’ organisation.

Responsibilities:

  • Manage all post-sales activity for Asite's customers through strong relationship-building, product knowledge, planning and execution.
  • Develop a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.
  • Where required assist with new Asite customer implementation.
  • Ensure that a plan is in place with each customer for deployment, change management and adoption programs.
  • Increase customer retention by conducting regular check-in calls for tactical items and perform quarterly health checks for strategic reviews.
  • Help to make Asite's platform a part of each customer's core architecture.
  • Identification and tracking of enhancement requests and bugs on behalf of customers.
  • Function as the voice of the customer and provide internal feedback on how Asite can continue to improve our service.

Desired Skills & Experience:

  • Good oral and written communication skills
  • Ability to manage multiple priorities successfully
  • Strong attention to detail
  • Outstanding work ethic with a commitment to results
  • Good presentation skills
  • Background in AECO industry an advantage
  • Willing to travel according to project needs.

About Asite

Asite’s vision is to connect people and help the world build better.

Asite’s platform enables organizations working on large capital projects to come together, plan, design, and build with seamless information sharing across the entire supply chain.

Asite SCM is our supply chain management solution, which helps owners and Tier-1 contractors to integrate and manage their extended supply chain for delivering on capital projects.

Asite PPM is our project portfolio management solution, which gives you and your extended supply chain shared visibility of your capital projects through one common data environment.

Together they enable organizations to build digital engineering teams that can deliver digital twins and just plain build better.

The company is headquartered in London’s Tech City and has regional offices in New York, Houston, Ft. Lauderdale, Dubai, Sydney, Hong Kong and Ahmedabad (India).

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