See more Collapse

IT Service and Support Analyst

3 months ago

StokeonTrent Staffordshire, United Kingdom Building Adhesives Ltd Full time

About Us: Building Adhesives is a global leader in high-performance building materials, specialising in innovative solutions for the construction industry. With a focus on quality, sustainability, and customer satisfaction. Our team is dedicated to excellence in everything we do, from product development to technical support and customer service.

We are seeking a skilled IT Service Support Analyst to join our dynamic team at ARDEX. The successful candidate will play a crucial role in providing technical assistance and support to the business, resolving issues promptly and efficiently. This role requires excellent communication skills, a strong understanding of IT systems, and a commitment to delivering exceptional customer service. As a problem solver, you will responsibly maintain the integrity and availability of IT systems, analysis of data, utilise and develop technologies to enable business operations to function efficiently.

Ensuring the security and integrity of the IT systems is always maintained
Troubleshoot, analyse, and resolve IT related incidents
Install, configure, and proactively maintain all IT hardware, software, systems, and peripherals
Provide an exceptional customer service - in person, via phone, email, and other forms of communication
Documentation of systems, network, user, and reference guides
Maintain records of company IT assets and software licenses to ensure compliance
Creation of purchase requisitions for IT hardware & software and receipt of purchased goods
Managing backups and performing restore verification testing. Continue to develop IT skills and maintain a technical awareness of changes in existing and future technologies
Undertake small to medium IT projects where required
To evaluate and provide technical input for upgrades to hardware/software and leading on their implementation
Assist/lead in the implementation and setup of new systems and extensions to the Company’s systems
To initiate and respond to support calls to external Systems Suppliers and Systems Maintainers
Assist with internal user relocation, onboarding and offboarding of employees
Assist as required, in producing training documentation or ‘on the job’ training where required
Actively work to drive improvements, cost efficiency and performance within the business.
Provide support cover outside of contracted hours
Maintain quality standards as specified in the Company Quality Policy

At least 1 year of experience in IT services or technical support role.
A strong knowledge of IT infrastructure, hardware, software, and networking
Ability to stay composed and implementation of solutions whilst under pressure
Ability to Analyse, understand and author presentation of data
A full driving license. You may be required to travel to our other site on occasion

We have other current jobs related to this field that you can find below

  • Technical Analyst

    3 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom Crimson Full time €40,000

    Technical Analyst - Infrastructure & Network- Stoke-On-Trent Hybrid 2-3 days on site per week / Stoke-on-Trent £40,000 per annum Our client is seeking a Technical Analyst to come on board to ensure the continuity of services. In this role, you'll be key in resolving 2nd and 3rd line tickets by offering support, guidance, and technical expertise....

  • Technical Analyst

    3 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom Crimson Full time €40,000

    Technical Analyst - Infrastructure & Network- Stoke-On-Trent Hybrid 2-3 days on site per week / Stoke-on-Trent £40,000 per annum Our client is seeking a Technical Analyst to come on board to ensure the continuity of services. In this role, you'll be key in resolving 2nd and 3rd line tickets by offering support, guidance, and technical expertise....

  • IT Service Support Analyst: UK

    3 months ago

    Stoke-on-Trent, United Kingdom Building Adhesives Ltd Full time

    About Us:Building Adhesives is a global leader in high-performance building materials, specialising in innovative solutions for the construction industry. With a focus on quality, sustainability, and customer satisfaction. Our team is dedicated to excellence in everything we do, from product development to technical support and customer service.Job...

  • Analityk Analityk Technical Analyst

    3 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom Crimson Full time €40,000

    Technical Analyst - Infrastructure & Network- Stoke-On-Trent Hybrid 2-3 days on site per week / Stoke-on-Trent £Our client is seeking a Technical Analyst to come on board to ensure the continuity of services. In this role, you'll be key in resolving 2nd and 3rd line tickets by offering support, guidance, and technical expertise.

  • Technical Analyst

    2 weeks ago

    Stoke-On-Trent, United Kingdom Crimson Full time

    Technical Analyst - Infrastructure & Network- Stoke-On-TrentHybrid 2-3 days on site per week / Stoke-on-Trent£40,000 per annumOur client is seeking a Technical Analyst to come on board to ensure the continuity of services. In this role, you'll be key in resolving 2nd and 3rd line tickets by offering support, guidance, and technical expertise. You'll also be...

  • Technical Analyst

    3 weeks ago

    Stoke-on-Trent, United Kingdom Crimson Full time

    Technical Analyst - Infrastructure & Network- Stoke-On-TrentHybrid 2-3 days on site per week / Stoke-on-Trent£40,000 per annumOur client is seeking a Technical Analyst to come on board to ensure the continuity of services. In this role, you'll be key in resolving 2nd and 3rd line tickets by offering support, guidance, and technical expertise. You'll also be...

  • Technical Analyst

    3 weeks ago

    Stoke-On-Trent, United Kingdom Crimson Full time

    Technical Analyst - Infrastructure & Network- Stoke-On-TrentHybrid 2-3 days on site per week / Stoke-on-Trent£40,000 per annumOur client is seeking a Technical Analyst to come on board to ensure the continuity of services. In this role, you'll be key in resolving 2nd and 3rd line tickets by offering support, guidance, and technical expertise. You'll also be...

  • Technical Analyst

    3 weeks ago

    Stoke-On-Trent, Staffordshire, United Kingdom Crimson Full time

    Technical Analyst - Infrastructure & Network- Stoke-On-TrentHybrid 2-3 days on site per week / Stoke-on-Trent£40,000 per annumOur client is seeking a Technical Analyst to come on board to ensure the continuity of services. In this role, you'll be key in resolving 2nd and 3rd line tickets by offering support, guidance, and technical expertise. You'll...

  • Technical Analyst

    3 weeks ago

    Stoke-on-Trent, United Kingdom Crimson Full time

    Technical Analyst - Infrastructure & Network- Stoke-On-TrentHybrid 2-3 days on site per week / Stoke-on-Trent£40,000 per annumOur client is seeking a Technical Analyst to come on board to ensure the continuity of services. In this role, you'll be key in resolving 2nd and 3rd line tickets by offering support, guidance, and technical expertise. You'll also be...

  • Finance Analyst

    3 weeks ago

    Stoke-on-Trent, United Kingdom BET365 Full time

    As Finance Analyst, you will provide support in the ongoing development and maintenance of the budgeting and forecasting tool, whilst also developing reports.Supporting the Senior Finance Analyst as part of the Business Planning, Analysis and Decision Support team, who are at the forefront of the change in new markets and other areas of the Business.You will...

  • Senior Finance Analyst

    2 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom BET365 Full time

    As a Senior Finance Analyst, you will play a pivotal role in the ongoing maintenance and development of the budgeting and forecasting tool, whilst also developing reports. You will be an integral part of the Business Planning, Analysis and Decision Support team, who are at the forefront of the change in new markets and other areas of the Business. This is...

  • Senior Finance Analyst

    2 weeks ago

    Stoke-on-Trent, Staffordshire, United Kingdom BET365 Full time

    As a Senior Finance Analyst, you will play a pivotal role in the ongoing maintenance and development of the budgeting and forecasting tool, whilst also developing reports. You will be an integral part of the Business Planning, Analysis and Decision Support team, who are at the forefront of the change in new markets and other areas of the Business. This is...

  • Support Worker

    3 months ago

    Stoke-on-Trent, United Kingdom ivolve Care and Support Full time

    **Location**: Blythe Bridge, Staffordshire **Shifts**:40 hours per week - Monday to Sunday on a rota basis **Pay Rate**: Starting at £10.42 an hour (dependant on qualifications) OR £25,584 per annum (based on 40 hours per week) **Sponsorship**: This service does not provide support for Sponsorship at this time **About You** Care experience is not...

  • Support Worker

    2 months ago

    Stoke-on-Trent, United Kingdom ivolve Care and Support Full time

    **Location**: Blyth Bridge, Staffordshire **Shifts**:40 hours per week - Monday to Sunday on a rota basis **Pay Rate**: starting at £10.42 an hour (dependant on qualifications) OR £25,584 per annum (based on 40 hours per week) **Sponsorship**: This service does not provide support for Sponsorship at this time **About You** Care experience is not...

  • Technical Analyst

    3 weeks ago

    Stoke-on-Trent, United Kingdom Crimson Full time

    Technical Analyst - Infrastructure & Network- Stoke-On-Trent Hybrid 2-3 days on site per week / Stoke-on-Trent £40,000 per annum Our client is seeking a Technical Analyst to come on board to ensure the continuity of services. In this role, you'll be key in resolving 2nd and 3rd line tickets by offering support, guidance, and technical expertise....

  • Support Worker

    2 months ago

    Stoke-on-Trent, United Kingdom Creative Support Full time

    Job Reference: 76745 Posted: Wednesday 1st May 2024 Closing Date**:Friday 17th May 2024** **Up to £11.60 per hour** **Blythe Bridge, Stoke on Trent** *** **Full-Time/Part-Time** Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently looking to add a...

  • Support Worker

    2 months ago

    Stoke-on-Trent, United Kingdom Creative Support Full time

    Job Reference: 76814 Posted: Friday 31st May 2024 Closing Date**:Friday 14th June 2024** **Up to £11.60 per hour** **Blythe Bridge, Stoke on Trent** *** **Full-Time/Part-Time** Creative Support is a national, fast growing not-for-profit organisation providing support to individuals with a wide range of care needs. We are currently looking to add a...

  • Senior Support Worker

    2 months ago

    Stoke-on-Trent, United Kingdom ivolve Care and Support Full time

    **Location**: Blyth Bridge, Staffordshire **About You** You’re a natural leader and organiser. You inspire your team to be the best they can be, and you’re warm and approachable too. Most of all you’re passionate, kind and resilient. These are our values and they’re at the heart of the way we do things. You’ll show your team our values in...

  • Finance Analyst

    3 weeks ago

    Stoke-on-Trent, United Kingdom BET365 Careers Full time

    As Finance Analyst, you will provide support in the ongoing development and maintenance of the budgeting and forecasting tool, whilst also developing reports.Supporting the Senior Finance Analyst as part of the Business Planning, Analysis and Decision Support team, who are at the forefront of the change in new markets and other areas of the Business.You will...

  • Support Worker

    2 months ago

    Stoke-on-Trent, United Kingdom Wellgate Support Full time

    We have an excellent career opportunity for you! With an excellent base rate of **£11.44 **per hour. We are looking for **Support Workers **to join our team here at **Wellgate Support** based in Trent Vale, Stoke-on-Trent **.** **Are you kind? Compassionate? A people person? Love making a difference in people's lives? Then this is the perfect role for...