Information Technology Support Engineer

4 weeks ago

Newark Lincolnshire, United Kingdom EMBS Technology Full time

Our client is seeking a versatile, communication-savvy professional to operate at various depot locations as part of their IT team, providing onsite and remote support and maintenance of software, hardware, and the company intranet. Help deliver a reliable and efficient service for IT users in this engaging role
Join one of Nottingham's leading employers catering to thousands of users, where you'll be a vital part of the journey to migrate all desktop/server technology into the Azure cloud. This is your chance to be part of an exhilarating transformation, accelerate your learning curve, and contribute to the team's groundbreaking achievements.

Provide technical support and maintenance of desktop, mobile devices, peripherals, and software to deliver exceptional service to our client's IT users.
- Organise the configuration, delivery, and installation of hardware and software, ensuring users can function efficiently.
- Assist in delivering small to medium-sized IT projects involving the company's network infrastructure and desktop estate.
- Provide a "customer-first" approach to ticket management, adhering to our client's IT standards for service excellence.
- Offer informal training and coaching to IT users, helping them master new systems and tools.
- Evaluate, test, and recommend software and hardware to boost system efficiency and business productivity.
- Monitor and maintain IT stock levels to ensure continuity of service.
- Adhere to the client's IT security standards, managing incidents per security practices.
- Support the maintenance of the client's IT security perimeter, helping identify and understand new and existing attack vectors.

Work with Microsoft Intune, Autopilot, a cutting-edge PSA, and an RMM tool.

A Microsoft Associate-level qualification or equivalent knowledge of desktop hardware, software applications, OS, and network connectivity in a multi-site environment.
- Excellent customer service skills with a strong understanding of service desk operations.
- Strong problem-solving skills related to desktop/laptop computers, network hardware, and Office 365.
- Benefits:** Company pension, on-site parking, work-from-home options, and flexible schedules

Initial Chat:** Josh Williams, our recruiter, will review your technical expertise and career goals.
Interview Prep:** We'll help you ace the interview.

*Note: A driving licence and car are required for site visits.*

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