Application Support Analyst

3 weeks ago

London, United Kingdom La Fosse Full time

I’m partnered exclusively with a global multi-channel media company looking for an Application Support Analyst to aid their business in delivering high quality, engaging content across the globe.

Salary: £35-40k + 10% bonus

Location: London (Hybrid Working)

You’ll need a good understanding of supporting software and applications, along with a personable approach to providing support and communication with internal stakeholders.

Key Responsibilities:

  • Taking the day-to-day support responsibility for both in-house and third-party applications using a service desk.
  • Configure, maintain, update and support these applications.
  • Act as an immediate source of reference and support for both the end users and the platform developers, sharing knowledge and promoting collaboration where possible.
  • Author and maintain application, process and user documentation, enabling knowledge sharing amongst the Technology team and the wider business.
  • Managing requests and issues assigned to the ticket queue, ensuring major incidents are prioritised. Identifying and recording underlying problems from recurring incidents and major incidents.
  • Managing customer expectations by providing updates for resolution of problems or delivery of requirements.

Ideally you’ll have:

  • A good level of software & application support experience using service ticket applications e.g. JIRA, ServiceNow, FreshDesk.
  • A good understanding of how applications are promoted from development into production and the key risk points impacting an application
  • Some experience of programming languages (e.g. PHP, JavaScript, Python) as well as writing database queries would be an advantage but not essential
  • Knowledge/experience of Agile frameworks also a plus.
  • Experience supporting across a wide range of web based platforms. Possibly a junior web manager looking to expand their skillset.

Sound like you? Please apply directly for more detail.

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