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Staines-upon-Thames, Surrey, United Kingdom Salt Search Full time{"title": "Technical Support Engineer", "description": "About the RoleWe are seeking a highly skilled Technical Support Engineer to join our Platform Technologies team. As a Technical Support Engineer, you will be responsible for providing expert technical guidance and support to customers worldwide.Key ResponsibilitiesResolve complex technical issues...
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Technical Support Engineer
3 months ago
Job Title: Technical Support Engineer
Client Location: Staines, UK (Hybrid)
Starting: Asap
Pay Rate: £159 per day(PAYE Inside IR35)
Duration: 12 months
Duties:
Technical Support Engineer:
- Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
- May be involved in customer installation and training.
- Provides support to customer/users where the product is highly technical or sophisticated in nature.
- Survey Tip: In software companies this position generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background. In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer's problem cannot be resolved directly by first-level resources.
Client Description:
Our Client is an American software company that offers businesses cloud computing solutions to manage digital workflows. Their innovations have streamlined working processes for 80% of the Fortune 500 alongside over 5000 other companies around the world including American Express, Deloitte, Experian, MGM, the NHS, Vodafone, and Wayfair.
Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.
