Junior national Account project Manager

3 days ago

Sunderland Tyne and Wear, United Kingdom Talent Magpie Full time

Role Summary Provide dedicated administrative and customer service support to the Commercial team, helping to strengthen relationships with both retail and wholesale customers. Collaborate closely with National Account Project Managers and internal stakeholders to manage account administration, maintain accurate data, and deliver exceptional service. This position offers an excellent opportunity to build a career in account management while developing strong organisational and customer-focused skills. Key Responsibilities Manage the day-to-day administration of customer accounts, ensuring all records, pricing, and promotional details are accurate and up to date. Provide administrative support across projects, including the coordination of samples, communication of deadlines, and maintaining effective correspondence between customers and internal teams. Prepare customer documentation, contracts, and presentations to a professional standard. Maintain internal systems and databases with current product, pricing, and promotional information. Serve as a friendly, professional point of contact for customer enquiries, ensuring timely responses and effective issue resolution. Build and maintain strong working relationships with customer contacts and cross-functional teams to ensure a seamless service experience. Coordinate and follow up on customer meetings, including taking ownership of meeting notes and tracking actions to completion. Support the execution of account plans aimed at driving sales performance and improving customer satisfaction. Monitor stock levels, forecasts, and promotional performance to anticipate and prevent potential service issues. Track competitor activity and market trends to support proactive commercial decision-making. Collaborate with supply chain, finance, and marketing teams to ensure smooth execution of customer initiatives and on-time order fulfilment. Liaise with internal departments to address service concerns quickly and professionally. Lead customer service management activities, including satisfaction surveys, data analysis, and reporting, and coordinate follow-up actions to drive continuous improvement. Knowledge, Skills & Experience • Excellent communication and customer service skills, with a confident and approachable manner. • Strong administrative abilities and high attention to detail. • Proficiency in Microsoft Office, especially Excel for data management and PowerPoint for presentations. • Organised, proactive, and able to prioritise multiple tasks. • Analytical mindset with a basic understanding of commercial metrics. • Previous experience in an administrative, customer service, or FMCG/commercial role is desirable.

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