Head of Digital Service Delivery
1 week ago
This is a hybrid role with expectation of working in either our Kidlington or Jarrow office 2-3 days per week.
Essentra’s global Technology team’s vision is to create an amazing customer and employee experience, built on a modern, secure infrastructure, effective workspace tools and highly engaged, customer-focused support. We are a customer focussed, technology and data driven business and recognise the key role outstanding technology professionals play in helping us achieve our goal.
The digital and service delivery team is accountable for the delivery, management and support (build & run) of key digital and business applications that support the commercial and operational performance of Essentra Components. The role covers a broad range of Technology solutions and will need to work very closely with stakeholders to understand business requirements and how the Digital and Service team enable the delivery of commercial targets.
The Head of Digital and Service Delivery is responsible for leading the team that provides Tier-1 and 2 application support and development services to our internal customers. This is a role that requires understanding of the Essentra’s business and strategy and the ability to translate that into a digital platforms and applications strategy. Core to this will be ensuring that service delivery is to the agreed levels, ensuring that the business has the tools and applications it needs to succeed.
The Head of Digital and Service Delivery will work to ensure that commercial and operational teams clearly understand solutions that are being delivered and is able to communicate technical concepts to a non-technical audience. This is a role that will operate in a fast moving, dynamic environment working cross functionally to support the different business functions.
Accountable for the service provision and management of business applications to the Essentra business
Responsible to ensuring update and availability of applications to the agreed service levels.
Understanding the business strategy and translating that into the applications strategy designed to support the running and growth of Essentra Components
Support the deployment and transfer to operations for the new CRM and ERP solution that is being deployed. Work alongside the ‘D365 Technology Lead’ to ensure edge applications and digital are managed alongside the deployment to ensure successful delivery of the program.
Support of Business Functions, Regions and Sites to proactively look for opportunities to simplify and standardise the applications portfolio used across the Essentra business. This can be through the removal of duplicate technologies or implementation of new services to displace multiple legacy systems
Lead and manage the Digital Delivery team, a hybrid team of internal and external resources, providing strategic leadership and direction to enable the delivery teams to meet their objectives
Champion and/ embed Agile delivery methodology, DevOps, Lean, and other key drivers of Digital culture
Plan and execute UAT, provide consultation to users, document issues and resolutions, lead cross-functional linked teams to address business or systems issues
Management of third party application service partners
Describing the structure, characteristics, behaviour, and other aspects of software implementation and integrations to stakeholders and how they meet the requirements of the business
Supporting PM activities to ensure that resources, risk recognition, and planning stay aligned with the solution goals
Partner with HR to ensure robust performance/talent management and succession planning processes are in place to support growth for both individuals and the business
Champions IT governance adoption and compliance with policies and standards to maintain consistency and reduced risk across IT applications service and solution delivery
Responsible for application software licence management and compliance
Responsible for Capacity Planning and Monitoring.
Bachelor’s degree qualified preferably Engineering or IT
Project Management (PMI Agile certified)
Software development certifications in Microsoft or Java (desirable)
Qualification on Azure &/or AWS applications or software development and release (desirable)
Solid understanding of the information technology industry and how technology can drive productivity and performance improvement
Experience of supporting IT services in line with ITIL frameworks and toolsets
Solid experience in application support and related field
Experience with supporting/enhancing various ERP systems
ERP implementation experience with integrations with legacy systems and 3rd party solutions
Experience implementing middleware solutions using Microsoft Azure Integration Services
Experience with implementations that involves large data transfers
Experience in Cloud platforms (particularly Microsoft Azure) & Automation is desirable
Experience in multiple end to end IT project delivery lifecycles as an end customer, consultant and supplier
Reliable, with strong time management and self-organisational skills
Good understanding of DevOps principles and practices
Understand multi-cultural and diverse working environments - across continents, religions, local working practices, beliefs
Competitive Salary
~ Private Medical Insurance (Family Cover)
~ Car Allowance
~ Discretionary Annual Bonus
~ Up to 5% matched pension contribution
~4x annual salary life assurance
~25 days annual leave plus bank holidays
~ Employee discounts through Edenred
~ Eyecare Vouchers
~ Cycle to work scheme
~ Employee Assistance Programme
Essentra plc is a FTSE 250 company and a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items.
Headquartered in the UK, Essentra's global network extends to 28 countries worldwide and includes over 3,000 employees, 14 manufacturing facilities, 24 distribution centres and 33 sales & service centres serving c.74,000 customers with a rapid supply of low cost but essential products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy.
-
Head of Digital and Service Delivery
1 week ago
Jarrow, Tyne and Wear, United Kingdom Essentra Full timeThis is a hybrid role with expectation of working in either our Kidlington or Jarrow office 2-3 days per week. Essentra’s global Technology team’s vision is to create an amazing customer and employee experience, built on a modern, secure infrastructure, effective workspace tools and highly engaged, customer-focused support. We are a customer focussed,...
-
Head of Digital and Service Delivery
1 week ago
Jarrow, Tyne and Wear, United Kingdom Essentra Full timeThis is a hybrid role with expectation of working in either our Kidlington or Jarrow office 2-3 days per week. Essentra’s global Technology team’s vision is to create an amazing customer and employee experience, built on a modern, secure infrastructure, effective workspace tools and highly engaged, customer-focused support. We are a customer focussed,...
-
Head of Digital and Service Delivery
2 weeks ago
Jarrow, United Kingdom Essentra Full timeThis is a hybrid role with expectation of working in either our Kidlington or Jarrow office 2-3 days per week.Essentra’s global Technology team’s vision is to create an amazing customer and employee experience, built on a modern, secure infrastructure, effective workspace tools and highly engaged, customer-focused support. We are a customer focussed,...
-
Head of Digital and Service Delivery
2 weeks ago
Jarrow, United Kingdom Essentra Full timeThis is a hybrid role with expectation of working in either our Kidlington or Jarrow office 2-3 days per week.Essentra’s global Technology team’s vision is to create an amazing customer and employee experience, built on a modern, secure infrastructure, effective workspace tools and highly engaged, customer-focused support. We are a customer focussed,...
-
Washington, Tyne and Wear, United Kingdom Digital Preservation Coalition Full time €122,530 - €159,286Vacancy for Assistant Head, Digital Content Management Section at Library of Congress Vacancy for Assistant Head, Digital Content Management Section at Library of Congress 3 May 2021 Washington, D.C. $122,530 to $159,286 per annum Full-Time This position is located in the Digital Content Management Section, Digital Collections Management and...
-
Digital Technology Lead
3 weeks ago
Jarrow, Tyne and Wear, United Kingdom Essentra Full timeJob Description Please note this is a 12 month FTC (Maternity Cover). As a Technology Lead working in the Essentra digital development team, you will be a passionate leader that thrives on delivering challenging projects in a fast-paced agile/scrum environment. You will guide the team technically and provide direction to aid the development of the core,...
-
Digital Technology Lead
4 weeks ago
Jarrow, Tyne and Wear, United Kingdom Essentra Full timePlease note this is a 12 month FTC (Maternity Cover). As a Technology Lead working in the Essentra digital development team, you will be a passionate leader that thrives on delivering challenging projects in a fast-paced agile/scrum environment. You will guide the team technically and provide direction to aid the development of the core, critical software...
-
Digital Technology Lead
4 weeks ago
Jarrow, Tyne and Wear, United Kingdom Essentra Full timePlease note this is a 12 month FTC (Maternity Cover). As a Technology Lead working in the Essentra digital development team, you will be a passionate leader that thrives on delivering challenging projects in a fast-paced agile/scrum environment. You will guide the team technically and provide direction to aid the development of the core, critical software...
-
Digital Technology Lead C# .Net
3 weeks ago
Jarrow, Tyne and Wear, United Kingdom Essentra Full timeJob Description Please note this is a 12 month FTC (Maternity Cover). As a Technology Lead working in the Essentra digital development team, you will be a passionate leader that thrives on delivering challenging projects in a fast-paced agile/scrum environment. You will guide the team technically and provide direction to aid the development of the core,...
-
Digital Technology Lead C# .Net
4 weeks ago
Jarrow, Tyne and Wear, United Kingdom Essentra Full timePlease note this is a 12 month FTC (Maternity Cover). As a Technology Lead working in the Essentra digital development team, you will be a passionate leader that thrives on delivering challenging projects in a fast-paced agile/scrum environment. You will guide the team technically and provide direction to aid the development of the core, critical software...
-
Digital Technology Lead C# .Net
4 weeks ago
Jarrow, Tyne and Wear, United Kingdom Essentra Full timePlease note this is a 12 month FTC (Maternity Cover). As a Technology Lead working in the Essentra digital development team, you will be a passionate leader that thrives on delivering challenging projects in a fast-paced agile/scrum environment. You will guide the team technically and provide direction to aid the development of the core, critical software...
-
Head of Delivery
3 weeks ago
Newcastle upon Tyne, United Kingdom Department for Levelling Up, Housing and Communities Full time**Details**: **Reference number**: - 300961**Salary**: - £58,946- £58,946 (National)- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 6**Contract type**: - Temporary**Length of employment**: - 23 months**Business area**: - Digital**Type of role**: - Digital**Working pattern**: - Flexible working,...
-
Head of IT
3 weeks ago
Sunderland, Tyne and Wear, United Kingdom Capita Full timeJoin us as a Head of IT & Digital with EDF Energy London / Durham / Edinburgh 6 Month Contract In Scope of IR35 About Capita At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations. We support with...
-
Head of IT
3 weeks ago
Sunderland, Tyne and Wear, United Kingdom Capita Full timeJoin us as a Head of IT & Digital with EDF Energy London / Durham / Edinburgh 6 Month Contract In Scope of IR35 About Capita At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations. We support with...
-
Head of Service Desk
2 months ago
Newcastle upon Tyne, United Kingdom Nomad Digital Full time**Overview** We are currently recruiting a Head of Service Desk for our fast-paced, innovative Operations and Maintenance division. As the Head of Service Desk you will be responsible for managing the Central Service Desk team including any third-party support organisations who act as an outsourced function. You will lead the Central Service Desk team in...
-
Head of Service Desk
2 weeks ago
Newcastle upon Tyne, United Kingdom Nomad Digital Full time**Overview** We are currently recruiting a Head of Service Desk for our fast-paced, innovative Operations and Maintenance division. As the Head of Service Desk you will be responsible for managing the Central Service Desk team including any third-party support organisations who act as an outsourced function. You will lead the Central Service Desk team in...
-
Head of Service Desk
4 weeks ago
Newcastle upon Tyne, United Kingdom Nomad Digital Full time**Overview** We are currently recruiting a Head of Service Desk for our fast-paced, innovative Operations and Maintenance division. As the Head of Service Desk you will be responsible for managing the Central Service Desk team including any third-party support organisations who act as an outsourced function. You will lead the Regional Team Leaders and...
-
Head of Service Desk
3 weeks ago
Newcastle upon Tyne, United Kingdom Nomad Digital Full time**Overview** We are currently recruiting a Head of Service Desk for our fast-paced, innovative Operations and Maintenance division. As the Head of Service Desk you will be responsible for managing the Central Service Desk team including any third-party support organisations who act as an outsourced function. You will lead the Regional Team Leaders and...
-
Car Delivery Driver
2 weeks ago
Jarrow, United Kingdom Wilson Car Delivery Jarrrow Full time**Job description** **Wilson Car Delivery** - **Based in JARROW Tyne and Wear** - (**Training will be given**) Inspect and collect cars from dealerships, we deliver cars to customers all over the United Kingdom. You will be expected to stay out at least once per week, Hotel - BB* + £20.00 exspenses paid for by company, if you have stayed out on a Friday...
-
Car Delivery Driver
2 weeks ago
Jarrow, United Kingdom Wilson Car Delivery Jarrrow Full time**Job description** **Wilson Car Delivery** - **Based in JARROW Tyne and Wear** - (**Training will be given**) Inspect and collect cars from dealerships, we deliver cars to customers all over the United Kingdom. You will be expected to stay out at least once per week, Hotel - BB* + £20.00 expenses paid for by company, if you have stayed out on a Friday...
