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Account Support

4 months ago

Belfast, United Kingdom BLK BOX Full time

Since 2012, our premise has been simple: to improve athletes' performance. We design, engineer and fabricate our products right here in our HQ. Our ever-growing team are more than engineers and sales people - we are pioneers of change. We aren't concerned with just making good products and providing good customer service. Just as you demand more from your body, we demand more from ourselves, designing our products which help make athletes better.

This role will be the lynchpin to the success of Key Accounts Department. Ensuring that BLK BOX not only uphold & deliver upon contract SLA’s, but to strengthen and develop lasting relationships with our key clients. Working closely alongside the Key Accounts Manager, this role will facilitate the administration & support required for BLK BOX to successfully deliver end-to-end projects for our clients across the UK and Europe.

Supporting our Key Accounts team to ensure best in class levels of service and project delivery for our contracted partners.
project such as CRM upkeep, document creation and order processing.
status updates to key stakeholders tracking the progress of each project.
an expert in BLK BOX product and services in order to anticipate account needs.
assigned tickets including product queries, warranty claims & order amendments.
Building strong, long-lasting relationships with our key account partners


Previous Experience: Similar experience working in an administrative and/or sales- oriented support role.
Adaptability to both work strategically & tactically, based on real-time events and data.
A process-driven approach with strong planning skills.
Excel Proficiency: Great IT skills with demonstratable experience of Microsoft Office suite, especially Excel with knowledge to an advanced level, with the ability and experience in creating your own range of formulas to meet a requested output.
A proven track record of planning and delivery a range of projects from brief through to delivery.


Monthly & Annual rewards and recognition for superior performance.
Career Growth: Fantastic training opportunities and long-term career progression aligned with our strategic growth plans.
Enjoy cool perks such as our on-site gym, staff discount, quarterly team days, health care cashback plan, team lunches, unlimited coffee, and fruit, plus take your birthday off each year and more

Let us know what attracts you to this job and how you plan to contribute to our mission of delivering exceptional customer experiences.