Compensation Senior Analyst
4 weeks ago
At 15gifts, we believe in a more human approach to digital selling. We use sales psychology principles to empower users to make confident purchasing decisions online. We’re at a pivotal time in our company’s history, moving from our original Guided Selling Engine implementation to a new Virtual Sales Agent, which seeks to build on our 15 years of experience using LLM technology to create a sales experience that feels truly personal. We work with some of the world’s leading telecommunications and media brands throughout Europe & the U.We’re seeking an experienced Senior Customer Analyst to drive strategic and data-led partnerships across some of our largest customers. You'll use your data-driven and commercially aware communication skills to ensure that our value is understood by all customers and lead the performance management and forecasting process for them.
This role is key for helping navigate the transition period of 2025 and the expected growth in 2026 and beyond.
Experienced using SQL in a business environment
~ Can communicate data in a high-quality, professional way that aligns with brand guidelines
~ Thrives working in a commercial environment
~ Great at building strong relationships with internal and external stakeholders
~ Capable of designing and implementing user-friendly analytics solutions that streamline complex commercial processes and calculations
You understand and care about the impact that the right insight, communicated in the right way, can drive in a business, and you're a driven and proactive individual who wants to help their customers grow
You’ll be responsible for data-driven and commercially aware communication to ensure that our value is understood by all customers, including within: renewals, proof of concepts, business reviews, risk situations and growth opportunities
You have experience using SQL to manipulate data in a business setting, you have a great eye for detail and enjoy using data to solve a puzzle
You are exemplary at relationship building at multiple levels and can navigate complex organisational networks - from building strong champions to nurturing relationships with executive sponsors
You have a strong commercial mindset and are an expert at leading others to achieve goals and targets
As one of the most experienced members of the team, you’ll be bringing your knowledge to help continually build on our Customer Analytics strategy and best practices
This role can be done successfully on a more remote basis however you will need to attend our Brighton office 3 times a quarter.
Diversity is incredibly important to us. Employee Assistance Programme (confidential counselling)
~ Medicash healthcare scheme (reclaim costs for dental, physiotherapy, osteopathy and optical care)
~ easitBrighton travel scheme (discounted public transport options)
~ Cycle to work scheme
~ Life Insurance scheme
~25 days holiday + bank holidays + your birthday off (rising to 28 after 3 consecutive years with the business & 30 after 5 years)
~ Contributory pension scheme
Other extras in the office
On-site changing rooms, showers and internal bike storage
Breakfast, fresh fruit, snacks, beers
Regular social events, including Friday drinks
Visits from friendly office dogs
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