After Sales Regional Business Manager

Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments, contributing to it being the fourth most popular UK car brand in 2024. With more than 190 Kia dealerships across the country, Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today.
Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever-evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK, a positive step towards becoming a leading global sustainable mobility solutions provider.
This was recognised with Kia UK named as one of the UK’s Best Workplaces™ 2025 by Great Place To Work®, and also ranked in the 2025 Best Workplaces™ for Women. Kia employees reported positively on areas such as working atmosphere, trust in management, corporate strategy, pride in working for the company, benefits, facilities and much more
Here at Kia, we don’t just sell cars, we also offer a huge range of services including Kia Connect (where users can control their car remotely), Kia Charge, MyKia platform, Kia Car Insurance – the list goes on. We currently have a vacancy for a talented and driven individual to operate a Regional After Sales field management role within the organisation, based in Northern Ireland. This is a rare and exciting opportunity for career progression within a highly successful business. You do not need to be an automotive aftersales specialist to apply. The successful candidate will be supported to acquire the more detailed aspects of this role on the job, through the support and guidance of our UK number one ranked Aftersales Field Team. If you have experience within account management, along with strong coaching and persuasion skills, this could be the ideal role for you.
Maximise dealer after sales performance and profitability. Increase parts and accessory sales and customer retention, utilising ‘SMART’ dealer action plans. Manage at dealer/regional level the customer satisfaction performance to achieve No. 1 position in industry CSI surveys. Implement marketing activities to achieve KUK, (Kia UK Limited) commercial objectives. Act as the link between KUK and the dealer network. Commercial Requirements
Ensure dealers participate in all available key commercial programme opportunities and marketing activities, to maximise profitability
Generate relevant dealer action plans to improve performance
Develop and train dealer staff in all aspects of KUK programmes, policies, procedures and charters
Ensure dealer staff are aware of all KUK technical and commercial bulletins and communications, including policies and standards
Ensure dealers fully utilise KIA approved systems / programmes to maximise Retention, CRM and available revenue opportunities.
Identify & implement after sales “Best Practice” initiatives within dealer network, maximising profitability & reducing KUK costs.
KIA Contact Centre, Warranty, Technical, Quality and Parts & Accessory teams)
Ensuring dealers participate and develop within all core training modules, utilising KIA Academy or core programme initiatives.
Ensure all KUK policies and franchise standards are met, ensuring the relevant areas of the dealer agreement are met and maintained
Support, implementation and deployment of projects and short-term commercial initiatives within assigned timescales
Full UK driving licence
The role requires the successful candidate to live within the territory or a reasonable commute, alternatively we will consider applications for candidates who are prepared to relocate. Degree educated or graduate calibre desirable but not essential

B2B Experience (Automotive manufacturer desirable)
Retail customer facing experience (dealership operations desirable)
Ability to negotiate at senior management levels
Influencing change to drive Performance Improvement
Strong coaching and persuasion skills
Ability to interpret and present complex data
MS Office (PPT/Excel)
Employee Car Scheme (car lease + insurance all included from £90/month)
#Onsite Chef at head office
free lunch
#Private Medical Care (Vitality)
#Private Dental Care (Denplan, £0 excess)
#Pension with enhanced employer contribution
#Income Protection & life Assurance
#24 days Annual Leave + Bank Holidays
#Wellness benefits including cycle to work scheme, free eye tests, EAP, Mental Health First Aiders and more
#Financial hub providing free financial guidance and support
#Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay)
#Birthday Vouchers
#Location/Travel
The Kia UK Head Office is based in Walton-on-Thames, just a 5 minute walk from the station. We also have plenty of on-site parking for drivers, including EV charging ports.
There is step-free access throughout the building, but please let us know if you require any additional accessibility support and we will cater to your needs as best we can.
At Kia, we are committed to employing the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and thereby not discriminating against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.