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IT Support Analyst

2 months ago

Belfast, United Kingdom Telefónica Tech Full time

Telefónica Tech  (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
Global strategic hubs: The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.
Microsoft:  Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
· Palo Alto & Crowdstrike : part of our NextDefense Cyber Security Portfolio
· AWS : Advanced Solution & Managed Service Provider Program
Technical Services Analyst to provide support as the first point of contact for customers 

reporting IT issues. You will provide an exceptional standard of customer service when 

First point of contact for customers via telephone, email and our customer portal 
Maintain a positive attitude and a high level of customer service at all times
Excellent customer service skills
Experience of the Microsoft Office suite