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Territory Sales Manager

4 months ago

Eastbourne East Sussex, United Kingdom TED Staffing Full time
This Role Our mission is to change the lives of adult smokers and educate them about a better alternative to continued smoking

IQOS, a new reduced risk heated tobacco product.

We have a team of 100+ Field Sales Executives nationwide, raising awareness of reduced risk products and selling the product to adult smokers within a controlled environment.

As a Territory Manager, you will be managing a sales team of 5-10 Field Sales Executives within your region

being accountable for their sales, performance, absenteeism and troubleshooting any queries that arise. You will be their main point of contact.

Your role will be field based with the expectation of visiting your team weekly, spending time with new starters, low performers and offering support with tips + tricks. You will need to be a strong communicator, with an eye for detail and a natural people leader.

Key Objectives

To drive performance of your team

ensuring they are achieving the set KPIs

To be the expert in your teams field

being the go-to for any troubleshooting or support

To deliver sales training and coaching to the highest standard

Ares of Responsibilities

Performance Management Planning and scheduling

submission of weekly plans and schedules Accountable for regional targets and sales averages Thorough understanding of your team's capability

across the detail of underperforming and the WHY that is causing low performance Monitoring team performance throughout the day + raising any concerns in timely manner Creation of Performance Improvement Plans, implementation, and governance Absenteeism

ensuring low absences within region + flagging any concerns in timely manner Quality and Retention Overall responsibility for the quality of the sales experience [balance of closing with quality] Ensuring the value proposition is communicated optimally Customer journey assurance guardians

actively championing the perfect customer journey Accountable for mystery shop results of team

People Management Experts in your teams duties and able to be an exemplar in performing all the functions of an FSE's (ie pitch / sell / compliance / field coach) Deliver sales training and coaching: High level of coaching ability across your team sales performance / results Development and enhancement of FSE'S sales techniques Being your teams go-to for store, tech or personal issues, with the ability to troubleshoot New starters

on-boarding, hyper care, performance plans Monitoring staff performance + raising concerns in timely manner Attendance on Client Regional calls

performance reviews of team Building team morale

creating healthy competition and belonging to something bigger Celebrating your team

wins + successes Kit management of team

ensuring full and correct kit onsite Relationship Building Building strong relationships with FSE's, Retailers, Field Team + TED Bridging the gap between head office and frontliners Focusing on team motivation - raising any concerns that could have a direct impact on overall morale

Data + Reporting Accountable for the submission of daily reports including accuracy and timeliness Experts on TED Techs reporting system: able to train to a high level on the user side of reporting platform Analysing data trends in your region

being across the detail

Issue & Incident Escalation Main point of contact for your FSE's Team, TED Experience and Field Team Monitoring and responding to queries

solving problems and escalating to relevant stakeholders (reducing noise) Escalating issues appropriately using the correct channels

troubleshooting where possible prior escalating

Requirements 21 years old or over Have a valid driver's license Access to their own car 2 years of sales experience 1 year sales management experience Worked within a target-based structure Able to build and foster relationships Strong work ethic and communication skills Proficient in Microsoft Office suite and customer relationship management software Passionate about changing the lives of adult smokers across the UK

Whats in it for me? A comprehensive and achievable bonus structure Corporate expense card for petrol, parking & other business costs Five-days paid training focusing on company, product, systems and your role Full-time 5 day work commitment 8 hours per day Pension scheme

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