Information Technology Service Desk
3 weeks ago
Why Southco? With over 70 years of engineering excellence and more than 3000 employees in 20 countries, Southco is a global leader for the manufacturing of engineered access solutions, products that you and thousands of others interact with every day. Our products form what we call "touch points", such as locks, latches, fasteners, hinges, handles and many other products that serve virtually hundreds of industries worldwide. The Role This is an exciting opportunity for a skilled IT professional to join our team at Southco’s European Headquarters in Worcester. As a Service Desk Technician, you will provide 1st and 2nd line support to our users and their devices across the Europe region. You will manage and prioritise support requests with our ticketing system to deliver quick resolutions with a high level of customer service. You will also collaborate with the global team on projects such as system upgrades, security updates, and process improvements. Maintaining documentation and contributing to knowledge sharing within the team will be key aspects of your role. Requirements Minimum of 3 years of experience in 1st line IT support in a similar environment Degree level education or equivalent Experience of M365 support and administration Good understanding of Microsoft operating systems/applications Experience of scripting and automation Ability to work as part of a team and on own initiative Strong organisational skills and ability to work in a fast-paced environment Bachelor's (required) Microsoft operating systems: 3 years (required) scripting and automation: 3 years (required) Organisational skills: 3 years (required) IT Helpdesk support: 3 years (required) Microsoft Office: 2 years (required) IT support: 3 years (required) The Department: IT Our IT department is one of Southco’s most dynamic functions, partnering with teams across the business to deploy and support technology solutions. Our mission is to build and support a best-in-class infrastructure and Business Sup-port Center of Excellence through the evaluation, selection, and implementation of innovative technologies, systems, and services that adds value to Southco's global business. So why join us? Southco employees enjoy an excellent work/life balance, globally competitive compensation, and global and local connections with colleagues from around world who share the same vision and passion. Being part of the Southco family means being part of a success story that spans for almost a century and is still being written by people just like you today. At Southco our employees are at the heart of what we do, we’re a family and strive to maintain our culture. By joining us you will benefit by: Company events Company pension Cycle to work scheme Life insurance On-site parking Private dental insurance Private medical insurance
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Information Technology Service Desk
1 week ago
Worcester, United Kingdom Southco, Inc. Full timeThe Role This is an exciting opportunity for a skilled IT professional to join our team at Southco’s European Headquarters in Worcester. As a Service Desk Technician, you will provide 1st and 2nd line support to our users and their devices across the Europe region. You will manage and prioritise support requests with our ticketing system to deliver quick...
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Information Technology Service Desk
3 weeks ago
worcester, United Kingdom Southco, Inc. Full timeWhy Southco? With over 70 years of engineering excellence and more than 3000 employees in 20 countries, Southco is a global leader for the manufacturing of engineered access solutions, products that you and thousands of others interact with every day. Our products form what we call "touch points", such as locks, latches, fasteners, hinges, handles and many...
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Information Technology Service Desk
3 weeks ago
Worcester, United Kingdom Southco, Inc. Full timeWhy Southco?With over 70 years of engineering excellence and more than 3000 employees in 20 countries, Southco is a global leader for the manufacturing of engineered access solutions, products that you and thousands of others interact with every day. Our products form what we call "touch points", such as locks, latches, fasteners, hinges, handles and many...
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Information Technology Service Desk
6 days ago
Worcester, United Kingdom Southco, Inc. Full timeWhy Southco?With over 70 years of engineering excellence and more than 3000 employees in 20 countries, Southco is a global leader for the manufacturing of engineered access solutions, products that you and thousands of others interact with every day. Our products form what we call "touch points", such as locks, latches, fasteners, hinges, handles and many...
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Service Desk Analyst
7 days ago
Worcester, United Kingdom Ballantyne Technology Limited Full timeService Desk Analyst Worcester - hybrid remote/office base £24,000 Windows Office 365 Hardware An innovative, industry leader in the enterprise cloud software space is looking for an IT Service Desk Analyst to join their service desk team of 20 and contribute to the continued delivery exceptional technical support to internal colleagues and...
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1st line support
3 weeks ago
Worcester, Worcestershire, United Kingdom Southco, Inc. Full timeWith over 70 years of engineering excellence and more than 3000 employees in 20 countries, Southco is a global leader for the manufacturing of engineered access solutions, products that you and thousands of others interact with every day. Our products form what we call "touch points", such as locks, latches, fasteners, hinges, handles and many other products...
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Technology Service Desk Analyst
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Worcester WR ZQ, United Kingdom Sanctuary Full time £27,521 - £31,438 per yearSanctuary is one of the UK's leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.Technology Service Desk AnalystWorcester based with a balance of home and office working£29,866 - £31,438 per year35 hours per week – Monday to Friday,...
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IT Service Desk Analyst, Remote
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Worcester, Worcestershire, United Kingdom Get Jobs Full timeJob Title: IT Service Desk Analyst (Remote) Location: Remote (Open to qualified candidates located in the US, UK, Canada, Australia, New Zealand, Ireland ) ~ Compensation: Competitive pay commensurate with experience and role level; We are seeking motivated individuals for a 100% remote role to support content development, research, data organisation,...
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Service Desk Analyst
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Worcester, United Kingdom C4S Search Ltd Full timeService Desk Analyst Worcester 6 Month Contract £180 per day Inside IR35 We are recruiting for a Service Desk Analyst with 1st Line / 2nd Line / Desktop experience to work with a key client in Worcester. The contract is supporting the IT function. You will work closely with their existing onsite Engineers and will then take over the IT Support duties...
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IT Service Manager
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Worcester, United Kingdom Ballantyne Technology Limited Full timeIT Service Manager Worcester -hybrid remote/office base £55,000 - £60,000 10% bonus 7% employer pension ITIL Windows Office365 Are you a collaborative IT Operations, IT Service, or IT Help Desk team manager? Do you pride yourself on delivering efficient, effective technical support to customers? Are you familiar with ITIL and SLA's? An innovative,...
