Solutions Engineer

3 weeks ago

London, United Kingdom Algolia Full time

At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds Algolia provides the industry’s most powerful search and discovery SaaS platform, driving richer, more powerful engagement and success capabilities to over 17,000 companies. We are seeking passionate and industrious Solutions Engineers ready to join a hyper-growth business and market to help evangelize and drive technical success with our solutions.


The Solutions Engineer is a critical part of the go-to-market team, working closely with the sales and solutions organisations, playing a major role in the revenue attainment of the company and the adoption and best practices of our customers.


The Algolia Solutions Engineer is responsible for delivering the technical win and product fit on opportunities and accounts. They lead the technical pre-sales relationship, work closely with Account Executives, demonstrate the product and architecture,talk to C-Levels and Head Ofs, answer RFPs, overcome objections, and offer creative and consultative solutions.
The Algolia SolutionsEngineer is both a highly technical product expert and a skilled relationship builderwith good business accumen. They are comfortable showing an engaging communications experience to a CTO or developing a prototype with the API in communication with customer software engineers.


The ideal candidate gets excited talking to engineers, product managers,C-levels,merchandisersand also knows how to distill technical concepts to business value for all types of buyers.
TheSolutions Engineeralso is an important advocate for customer interests to product and engineering, creating compelling technical content, enabling other groups, and working on cross-company initiatives.


Our priorities are determined by a single question: what will help our customers be more successful with Algolia?


YOUR ROLE WILL CONSIST OF:

  • Work with Sales Teams and prospects on their evaluation and adoption of Algolia solutions
  • Understand and qualify customer goals and effectively articulate Algolia’s ability to meet them
  • Assist in the Sales process including discovery, demo, Proofs of Concept (POC), RFP responses & business justification
  • Develop custom search applications leveraging the tools, frameworks, and partners of the Algolia ecosystem
  • Distill and advocate customer interests, needs and product feedback to Product and Engineering
  • Continuously learn and update skills and keep aware of industry trends in the Search and Discovery space, and contribute to thought leadership to make Algolia more accessible to the world
  • Work with the Solution Architects and Customer Success teams on seamless transition to the post sales process to ensure highly successful onboarding

YOU MIGHT BE A FIT IF YOU HAVE:

  • Obsessed with Solving Customer Problems
  • 3-5 years experience in a customer-facing technical role (SE, SA, consultant), ideally in the SaaS space
  • Previous software development experience in one or more of the following areas: Front End: Back-End: Java, Javascript, Ruby, Go, Node, Python, Swift/Objective-C
  • Great oral and written communication skills
  • Superior organisational skills working with multiple customers and have the ability to switch context quickly throughout the day with various competing demands and attention to detail.
  • Experience at our current stage and beyond ($50-200M + ARR range, high growth, lots of change and building internal infrastructure)

NICE TO HAVE:

  • Experience designing mockups / wireframes / UI using tools like Photoshop, SketchApp
  • A background in the search industry or e-commerce
  • Specific knowledge in frameworks Magento, Shopify
  • Knowledge in Analytics, SEO

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

  • GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment
  • TRUST - Willingness to trust our co-workers and to take ownership
  • CANDOR - Ability to receive and give constructive feedback
  • CARE - Genuine care about other team members, our clients and the decisions we make in the company
  • HUMILITY - Aptitude for learning from others, putting ego aside

#LI-Hybrid

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