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Service Delivery Team Manager
2 months ago
Do you want to work for one of the fastest growing Microsoft & Cisco Partners in the UK?
The company has an outstanding reputation for delivering excellence, particularly within the Public sector. As a trusted Managed Services Provider (MSP), they are the “go-to” partner for public sector clients. Due to ongoing growth, they are expanding their Service Management team and are looking to add a Lead Service Delivery Manager
As the Lead Service Delivery Manager, you'll manage a team of Service Delivery Managers. Your main goal is to meet all Managed Services commitments, aligned with contractual obligations, while delivering top-notch service.
Lead and oversee a team of SDMs across various client accounts.
Facilitate the smooth transition of new services from projects to Business as Usual (BAU).
Proven success in service delivery.
Strong knowledge of ITIL Service Management, including Incident, Change, Problem, and Major Incident Management.
Excellent client engagement skills, especially in IT services for government and private sector clients.
Pension Scheme
~ Health Insurance
~ Life Assurance
~25 days annual leave (with the option to purchase more)
Please apply now for a informal chat
