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Employee (m/f/d) Support

3 months ago

Germany, United Kingdom PROSOZ Herten GmbH Full time

We support local authorities throughout Germany on their journey into the digital future.
As a full-service provider, we deliver solutions from a single source - from software to consulting.
To drive forward the digital transformation in municipal administration, we are looking for you as a
Employee (m/f/d) Support
Join our full-time team in the Social Security business area in Herten in the heart of the Ruhr region - and get ahead with the market leader for municipal IT solutions
You will help build the next generation of support and be responsible for incident management
You support and advise our customers by telephone and/or in writing on questions and problems relating to the use of our software and document the results in our ticket system
You categorize requests independently in 1st or 2nd level support
You have a keen interest in software, a high affinity for IT and a basic technical understanding
You have an excellent command of written and spoken German and a truly agile mindset
Plenty of room to try things out and for your professional and personal development
Flexible working hours and models that fully support your work-life balance
Permanent employment contract and at least 30 days vacation
Attractive remuneration package and numerous great benefits
Comprehensive structured onboarding for orientation, arrival and networking