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Senior Tenancy Officer

4 months ago

London, United Kingdom Islington & Shoreditch Housing Association Full time €41,757

Job Title: Senior Tenancy Officer Hours: 35 hours (full time) Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR - This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred. Salary: £41,757.45 per annum Contract: Permanent Requirements We are looking for a confident, people-focused individual with great interpersonal skills for this busy Senior Tenancy Officer role. This is a new role and an exciting opportunity for an experienced Housing Management professional to join our team of Tenancy and Customer Service Officers. You will bring your knowledge and experience of providing a generic housing management service with a focus on dealing with anti-social behaviour and all other forms of tenancy management. You will be required to train, develop and motivate 2 customer service advisors responsible for supporting the Tenancy team which includes Outreach & Support and Specialist Housing Officers. You will work closely with the Housing Manager to develop the service through improved policies and processes while helping to support and achieve our organisational objectives. Some of the key responsibilities of the role include:

  • Management and delivery of wide range of housing management casework to include the preparation and representation of ISHA in court action.
  • Recruitment, training, and continuous development of 2 Customer Services Advisors (Tenancy).
  • Research and drafting of policies and procedures to support the housing management service.
  • Deputise for the Housing Manager
About You We are seeking a proactive and committed individual with strong interpersonal skills who can provide an efficient and customer-focused service to our residents and colleagues. This is a busy and varied role, so we’re looking for someone with excellent interpersonal skills, who can adapt to a fast-paced working environment while ensuring they deliver a service to residents that enables them to flourish in their homes and communities. You don’t need to have managed staff before, but you will need an awareness of the employer’s responsibilities and good practice in staff management. You should have experience of delivering a housing management service from the start of a tenancy through to the end and everything in between (excluding income recovery). This role would suit an experienced, high performing Housing Officer seeking your next step on your career path. You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour will serve you in good stead working in our busy, fast paced office. Other information About ISHA We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for our people. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work. We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference? If this sounds exciting, we want you on our team. Please do apply. Staff Benefits We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits. We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities. Inclusion and Diversity We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do. Deadline: 9:00am on Tuesday 21 May 2024 Interview: Monday 27 May 2024 in person at 102 Blackstock Road. Interested? If you would like to find out more, please click the apply button. You will be redirected to complete your application for this position. No agencies please