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Service Designer
2 months ago
My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformation & NextGen AI Solutions, with offices in London, Manchester and Glasgow providing a remote first policy + ad hoc client site visits when required (on average 1-2 visits per month, but can be more/less).
They are looking for a permanent Service Designer Consultant to join a rapidly growly Digital Factory team, working across multiple Digital Transformation projects within Government, Finance, Retail & Energy sectors.
Primary skills and experience required:
- Must hold active for SC clearance
- Proven experience working across a service design process, autonomously with minimal support
- Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts
- Client readiness’, with experience facilitating workshops, design sprints, ideation sessions or similar
- Ability to visualise complex services in an easy-to-understand format for varying audiences
- Ability to adopt a curious and inquisitive mindset – with a passion for asking ‘why’
- Ability to critically break down complex problems in a fast-paced environment, with a knack for storytelling
- Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers
- Strong stakeholder Management experience
- Presales experience would be advantageous; including bidding, RFP's, Demos & Presentations
