Customer Engagement Manager
6 hours ago
Our client, a leading enterprise software company, are currently seeking a customer engagement manager to join the team.
Reporting to the Head of Engagement, this role is pivotal in providing a real value-added service to the existing customer base ensuring they get the best out of their investment in the companies' solutions.
As a natural relationship builder, you'll understand customer's business objectives and challenges, ensuring you are across any issues they may have during the onboarding and implementation stage and on-going through the term of the contract.
Be a customer advocate throughout the project delivery and be an interface between the customer and the delivery teams, helping to manage expectations while maintaining high levels of satisfaction.
Develop Success Plans to document and regularly report on critical goals and key performance indicators, working closely with the customer in achieving these.
Maintain a close awareness of your customer's landscape, challenges and bottlenecks, identifying potential issues within the accounts and working with the wider business to take timely and effective action to resolve them.
Experience of and an interest in digital transformation preferably within a local government setting.
Awareness, knowledge and/or experience of low-code software implementation.
Customer-facing success, account and/or project management experience with a focus on implementing SaaS solutions.
Experience in managing complex business and software processes from multiple customers prioritising and problem-solving, escalating to cross-functional teams when appropriate.
Ability to translate data into meaningful and actionable insights.
Full driving licence and use of car.
The role includes travel within the UK and occasionally may involve trips to Europe and internationally.
The role is business and customer driven and may require additional hours to be worked.
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Customer Engagement Manager
6 hours ago
Bedford, Bedfordshire, United Kingdom MarkJames Search Full timeCustomer Engagement Manager Our client, a leading enterprise software company, are currently seeking a customer engagement manager to join the team. Purpose of Role: Reporting to the Head of Engagement, this role is pivotal in providing a real value-added service to the existing customer base ensuring they get the best out of their investment in the...
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Customer Engagement Manager
4 hours ago
Bedford, Bedfordshire, United Kingdom MarkJames Search Full timeCustomer Engagement Manager Our client, a leading enterprise software company, are currently seeking a customer engagement manager to join the team. Purpose of Role: Reporting to the Head of Engagement, this role is pivotal in providing a real value-added service to the existing customer base ensuring they get the best out of their investment in the...
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Customer Engagement Manager
9 hours ago
Bedford, United Kingdom MarkJames Search Full timeCustomer Engagement Manager Our client, a leading enterprise software company, are currently seeking a customer engagement manager to join the team. Purpose of Role:Reporting to the Head of Engagement, this role is pivotal in providing a real value-added service to the existing customer base ensuring they get the best out of their investment in the...
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Customer Engagement Manager
2 hours ago
Bedford, United Kingdom MarkJames Search Full timeCustomer Engagement Manager Our client, a leading enterprise software company, are currently seeking a customer engagement manager to join the team. Purpose of Role:Reporting to the Head of Engagement, this role is pivotal in providing a real value-added service to the existing customer base ensuring they get the best out of their investment in the...
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Customer Engagement Manager
1 hour ago
Bedford, United Kingdom MarkJames Search Full timeCustomer Engagement Manager Our client, a leading enterprise software company, are currently seeking a customer engagement manager to join the team.Purpose of Role: Reporting to the Head of Engagement, this role is pivotal in providing a real value-added service to the existing customer base ensuring they get the best out of their investment in the...
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Customer Engagement Manager
14 hours ago
Bedford, United Kingdom MarkJames Search Full timeCustomer Engagement Manager Our client, a leading enterprise software company, are currently seeking a customer engagement manager to join the team. Purpose of Role:Reporting to the Head of Engagement, this role is pivotal in providing a real value-added service to the existing customer base ensuring they get the best out of their investment in the...
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Customer Engagement Manager
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Customer Engagement Manager
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Customer Engagement Manager
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Bedford, Bedford, United Kingdom MarkJames Search Full timeCustomer Engagement ManagerWe are seeking a seasoned Customer Engagement Manager to join our team at MarkJames Search. As a key member of our client's enterprise software company, you will play a pivotal role in delivering exceptional customer experiences.Key Responsibilities:Develop and maintain strong relationships with customers to ensure their success...
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Customer Engagement Manager
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Bedford, UK, Bedfordshire, United Kingdom MarkJames Search Full timeCustomer Engagement Manager Our client, a leading enterprise software company, are currently seeking a customer engagement manager to join the team. Purpose of Role:Reporting to the Head of Engagement, this role is pivotal in providing a real value-added service to the existing customer base ensuring they get the best out of their investment in the...
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