Current jobs related to Customer Experience Coordinator - United Kingdom - Askable
-
Travel Experience Coordinator
2 weeks ago
United Kingdom An Epic Adventure Full timeAbout An Epic Adventure:We specialize in crafting unforgettable, personalized experiences for our clients. Our team of experts takes the stress out of planning and manages every detail so our clients can focus on enjoying their adventures.Job Overview:As a key member of our team, you will be the main point of contact for our clients, managing their plans...
-
Destination Experience Coordinator
2 weeks ago
United Kingdom An Epic Adventure Full timeAbout An Epic AdventureWe specialize in crafting unforgettable, personalized experiences for our clients. Our team of experts takes the stress out of planning and manages every detail so our clients can focus on enjoying their adventures.Job OverviewAs a Destination Planner, you will be the key point of contact for our clients, managing their plans from...
-
Travel Experience Coordinator
2 weeks ago
United Kingdom An Epic Adventure Full timeAbout An Epic Adventure:We specialize in crafting unforgettable, personalized experiences for our clients. Our team of experts takes the stress out of planning and manages every detail so our clients can focus on enjoying their adventures.Job Overview:As a key member of our team, you will be the main point of contact for our clients, managing their plans...
-
Customer Experience Specialist
3 weeks ago
United Kingdom Three Ireland Full time £12,000Customer Journey Mapping SpecialistWe are seeking a proactive and self-motivated Customer Journey Mapping Specialist to join our team at Three Ireland. As a key member of our customer experience team, you will play a crucial role in driving stellar customer experience across all channels and touchpoints.Key Responsibilities:Support the customer experience...
-
Customer Experience Specialist
3 weeks ago
United Kingdom Three Ireland Full time £12,000Customer Journey Mapping SpecialistWe are seeking a proactive and self-motivated Customer Journey Mapping Specialist to join our team at Three Ireland. As a key member of our customer experience team, you will play a crucial role in driving stellar customer experience across all channels and touchpoints.Key Responsibilities:Support the customer experience...
-
Customer Experience Specialist
3 weeks ago
United Kingdom Three Ireland Full time £12,000Customer Journey Mapping SpecialistThe energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a supercharged and rich learning environment.Key Responsibilities:Support the customer...
-
Customer Experience Specialist
3 weeks ago
United Kingdom Three Ireland Full time £12,000Customer Journey Mapping SpecialistThe energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a supercharged and rich learning environment.Key Responsibilities:Support the customer...
-
Customer Experience Associate
1 month ago
United Kingdom Acre Software Full timeAbout the RoleAcre Software is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective support to...
-
Customer Experience Associate
1 month ago
United Kingdom Acre Software Full timeAbout the RoleAcre Software is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective support to...
-
Customer Experience Associate
4 weeks ago
United Kingdom Acre Software Full timeAbout Acre SoftwareAcre Software is a pioneering fintech company that is revolutionizing the UK's £1.4 trillion mortgage market. Our cutting-edge platform streamlines the home buying process, eliminating unnecessary admin and friction. We're committed to delivering exceptional customer experiences and are seeking a talented individual to join our...
-
Customer Experience Associate
4 weeks ago
United Kingdom Acre Software Full timeAbout Acre SoftwareAcre Software is a pioneering fintech company that is revolutionizing the UK's £1.4 trillion mortgage market. Our cutting-edge platform streamlines the home buying process, eliminating unnecessary admin and friction. We're committed to delivering exceptional customer experiences and are seeking a talented individual to join our...
-
Customer Experience Strategist
3 weeks ago
United Kingdom Three Ireland Full time £12,000Customer Journey Mapping SpecialistAt Three Ireland, we're committed to delivering exceptional customer experiences across all touchpoints. As a Customer Journey Mapping Specialist, you'll play a pivotal role in driving this vision forward.Key Responsibilities:Support the development of customer experience strategies for our Consumer and B2B...
-
Customer Experience Strategist
3 weeks ago
United Kingdom Three Ireland Full time £12,000Customer Journey Mapping SpecialistAt Three Ireland, we're committed to delivering exceptional customer experiences across all touchpoints. As a Customer Journey Mapping Specialist, you'll play a pivotal role in driving this vision forward.Key Responsibilities:Support the development of customer experience strategies for our Consumer and B2B...
-
Customer Experience Ambassador
2 weeks ago
United Kingdom Mamas & Papas Full timeAbout UsMamas & Papas is a leading retailer of baby products, and we're expanding our team at our beautiful LISBURN concession store with M&S.The RoleWe're looking for a Sales Consultant / Sales Assistant to join our team, covering various hours per week. If you have a background in retail, sales, or customer service and love putting a smile on customers'...
-
Customer Experience Associate
1 week ago
United Kingdom Acre Software Full timeAcre Software is revolutionizing the UK's mortgage market with a cutting-edge, end-to-end management system. Our platform streamlines the home buying process, eliminating unnecessary admin and friction. We're guided by the voice of real home buyers and collaborate closely with brokers, lenders, and insurers.This role offers a unique opportunity to contribute...
-
Customer Experience Specialist
2 days ago
United Kingdom Acre Software Full timeAcre Software is pioneering a revolutionary new platform for the UK's £1.4 trillion mortgage market.Our cutting-edge technology streamlines the home-buying process, eliminating unnecessary admin and friction. Guided by the voice of real home buyers and close relationships with brokers, lenders, and insurers, we're transforming the industry from the ground...
-
Head of Customer Experience
4 weeks ago
united kingdom Midland Heart Full timeHead of Customer Experience Location: Birmingham, Bath Row, B15 1LZSalary: circa £80,000 per annumHours: 35 hours per weekContract Type: Full Time, Permanent The Role Are you passionate about delivering high service standards and championing consumer rights? Do you have the leadership skills needed to develop and drive a responsive and impactful...
-
Travel Experience Coordinator
2 weeks ago
United Kingdom TTG Media Full timePermanent travel consultant required at Barrhead Travel based in Belfast.Duties:Creating and booking bespoke travel experiences tailored to customer needsEngaging with prospect clients through various channels, including online live chats, social media, telephone enquiries, and face-to-face conversationsProviding exceptional customer serviceMeeting...
-
Travel Experience Coordinator
2 weeks ago
United Kingdom TTG Media Full timeTTG Media is seeking a skilled Travel Consultant to join our team in Belfast. As a key member of our sales team, you will be responsible for creating and booking personalized travel experiences for our customers.Duties:Develop and implement tailored travel solutions to meet customer needsCommunicate effectively with clients through various channels,...
-
Customs Coordinator
20 hours ago
United Kingdom Alchemy Global Talent Solutions Full timeWe are working with a Freight Forwarder looking for a Customs Clerk to join their team in Dover. This role is working 4 on 4 off night shift Responsibilities; Creating customs documentation for Air Freight Oversee all customs clearance of traffic moving by road Complete customs entries from start to finish for Imports and Exports Customs import/export...
Customer Experience Coordinator
2 months ago
We're Askable
Askable has been changing the game in research and insights since 2017. Born in Brisbane, Australia, Askable has bootstrapped its way to a global expansion. We’ve gone from 0-50 people in 6 years and following another stellar year of growth, we’re looking to bring on the right people to help us get to the next level and deliver a 6-star experience for our UK & European clients.
Our culture
When you join Askable, it’s not just another job. You’ll have the chance to build something that really matters. Our platform was built by UX researchers, for UX researchers. Our customers' experience comes first, always. Our company culture is very precious and highly valued. It‘s who we are and how we operate. At Askable, culture is more than having Friday beers, company ‘fun days’ and other benefits (sure, we do these things too), culture here is about creating a sense of belonging, and helping every person unlock their ultimate impact. In short, culture is vital to our success. So much so, we even wrote a book on our culture. If you’d like to learn more, get in touch and we’ll send you a copy.
High level role overview -
We’re looking for a dedicated, ambitious people-person to join our Customer Support team.
You’ll be working with a range of our clients and brands with a primary goal of delivering a WOW experience. Some of these brands and clients are many of the UK (and the world’s) largest companies such as Monzo, Matercard, Just Eat, British Airways and more.
Our Customer Success and Support team is the backbone of who we are and what we do. Our clients look to them for support and guidance - so we’re looking for someone who can deliver the unexpected to really blow their socks off. You will be working alongside the best of the best and reporting into our Experience Lead.
What you’ll be doing
- Support and WOW: Work with our clients, researchers and participants to take their experience to the next level. We proactively reach out to support clients and ensure if something isn't up to standard that we go above and beyond to deliver a 'WOW' experience.
- Metrics And Reporting: Track and improve key metrics such as live chat & email response times, and same-day resolution rates. Also use data to monitor customer satisfaction, identify trends, and drive improvements.
- Demonstrate product expertise: Handling complex or escalated customer issues, partnering with the product and engineering team, and ensuring a wow resolution.
- Communicating: Partner cross-functionally with other teams, including Customer Success, Sales & Product, to ensure customer feedback is communicated and addressed.
- Technology Proficiency: Effectively utilising key company systems, including Hubspot, Google Sheets/Docs, and Keynote, to manage and grow business efficiently.
What you’ll bring
- Collaboration: Live and breathe teamwork, give and receive constructive feedback, and work independently to exceed goals.
- Adaptability: Thrive in a fast-paced, ever-changing environment.
- Multitasking Mastery: Juggle multiple tasks and overcome challenges.
- Product Knowledge: Quickly learn and understand our product solutions and features.
- Customer Support Experience: Previous experience in a customer support/service role, ideally in a SaaS or technology company.
- Passion for Excellence: Ensure customers have the best experience, no matter what.
- Communication Skills: Engage effectively with clients and research partners through excellent verbal and written communication.
- Energy and Passion: Bring your enthusiasm and your best dance moves* (*Not mandatory, but we have songs that play when projects launch.)
- Initiative and Problem-Solving: Thrive without red tape or extensive admin support. If you're looking for a company with a rigid structure, this isn't the place for you.
Lots of words. To sum it all up in less words, if you can be collaborative and not afraid to share your thoughts and feedback in an empathetic and constructive manner, then you’re more than halfway there. If you embody a “we-before-me” mindset and are always keen to learn, then you’re 95% there.
Benefits
We have loads of incredible employee benefits that I’d love to shout about. But if you’re genuinely interested in this role, let’s chat about them over coffee instead
Final thoughts
- If you’re reading this and are excited but you're a bit nervous because you don’t think you have it all, research shows that some people are less likely to apply to jobs unless they meet every single criteria so that’s a normal feeling. At Askable, we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements.
