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Head Of Operations
4 months ago
Head Of Operations - Retail
Are you a dynamic leader with a passion for driving operational excellence and maximising business efficiency? My Customer is seeking a Head of Operations to join their team and take ownership of our retail business operations. In this key role, you'll be responsible for leading and managing our operational teams to ensure the smooth day-to-day running of our business. Working closely with key stakeholders including senior management, you'll refine billing processes, optimise cash flow, and support debt prevention initiatives. Key Responsibilities- Lead and develop operational teams, fostering a culture of excellence and collaboration.
- Drive improvements in billing performance and streamline processes to enhance efficiency.
- Ensure compliance with industry regulations and anticipate and mitigate business risks.
- Set and monitor business policies for onboarding, metering, and billing to optimise commercial outcomes.
- Collaborate with the business change team to drive system and process improvements.
- Develop and report on operational KPIs, taking proactive actions to achieve business objectives.
- Build strong relationships with internal and external stakeholders to drive positive outcomes.
- Select and manage external providers to support operational systems and processes.
- Maintain a strong customer focus while aligning with the organisation's interests.
- Deep understanding of operational management within a dynamic business environment.
- Proven track record of implementing efficient operational strategies and driving business growth.
- Extensive experience in a relevant industry, with a commercial mindset and customer focus.
- Strong leadership skills, with the ability to inspire and develop teams.
- Strategic thinker with the ability to translate vision into actionable plans.
- Results-oriented with high expectations for yourself and your team.
- Inquisitive nature with a drive for continuous improvement.
- Excellent communication skills, with the ability to build relationships at all levels.
