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Application Support Developer

2 months ago

Borehamwood Hertfordshire, United Kingdom Brown & Brown Europe Full time

Application Support Developer

Location: Hybrid – Borehamwood

Package: Negotiable + Benefits

We are looking for an Application Support Developer to provide technical expertise to resolve 3rd line software incidents and queries. You will primarily be responsible for resolving complex technical issues, however also implementing configuration and software updates, and contributing to the continuous improvement of our systems at Hamilton Fraser.

The day to day:

  • Provide expert-level support for escalated technical / software issues from 1st and 2nd line support teams within agreed timescales.
  • Diagnose and resolve complex software issues in a timely manner.
  • Perform advanced configurations and software updates to enhance systems as specified in requirements.
  • Participate in IT projects, including software updates and deployments.
  • Collaborate with cross-functional teams to ensure the successful execution of projects.
  • Create and maintain comprehensive documentation for systems, procedures, and troubleshooting processes.
  • Share knowledge with team members and contribute to training initiatives.
  • Identify opportunities for process improvement and automation to enhance operational efficiency.
  • Provide regular reporting to IT Manager
  • Ensuring that relevant process documentation and procedures are kept up to date and in line with internal IT standards.

About you:

  • Background in software development/engineering with commercial experience in Microsoft tech stack - C# .NET, SQL Server, Rest Api's
  • Experience as a Third Line Engineer or similar role.
  • Experience with REST APIs
  • Ensuring that relevant incident, problem and change escalations are dealt with appropriately.
  • Strong troubleshooting skills and the ability to analyse and resolve complex technical issues.
  • Excellent communication and interpersonal skills.
  • Understanding of software development life cycle in an agile environment
  • Bachelor’s degree in computer science, engineering, or relevant work experience.

The rewards:

  • A negotiable basic salary and all the normal benefits you’d expect (Holiday, company pension etc.)
  • A collaborative, open and honest environment that is designed to deliver the best outcomes to our clients and staff
  • A flexible working methodology 2-3 days in the office
  • An environment built around supporting and developing our staff with funding available for relevant professional qualifications.