Business Support Officer

We are currently seeking a friendly, hardworking, conscientious individual to join our team as a Business & Technical Support Officer. The successful candidate will join a multi-skilled team providing business support to Planning, Planning Policy, Environmental Health, Trading Standards and Building Control. You will be responsible for undertaking a wide range of technical and administrative duties, whilst providing excellent standards of customer service, with conflicting priorities and continual development. You will be part of a team of 4 Business & Technical Support Officers, who work on a rota system of Office and Working from Home, to enable office and phone cover until 5pm (Monday to Thursday) and 4.Full training will be provided for this role, and you will be expected to work from the Office until your training has been satisfactorily completed.
As a Business & Technical Support Officer, you will have experience in working in a fast paced, busy office environment working with data management. Your daily routine will be undertaking all technical, administrative and clerical duties for Planning, Planning Enforcement and Building Control, to include:
Offer technical advice to the public on basic Building Regulations & Planning enquiries
Receive, receipt and bank all monies including cash payments and cheques, also take credit card payments over the telephone
Extract data from back-office systems for use in management reports

4 GCSE levels grade C or above one of which must be English, or equivalent NVQ or similar. Experience of working in a fast paced and busy office environment
~ Experience in a work situation of data management
~ Ability to maintain good standards of work and accuracy with minimal supervision and ability to exercise good judgement
~ Excellent oral and written communication skills both face to face and on the telephone

We would welcome those with experience with office & clerical backgrounds.

We want everyone to be healthy and happy and have the financial resources and support they need.

Choose to work for us and you will be rewarded with a range of attractive benefits and support to help you live your best life.
Hybrid working (in some roles) and flexible working schemes to improve your work life balance
Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution
Enjoy a holiday entitlement of 25 days, increasing to 32 days after 5 years&© service (not forgetting the additional 8 bank holidays too)
Access discounted gym membership with Celtic Leisure
Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment
Purchase a new car through Tusker salary sacrifice scheme
Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group.

Neath Port Talbot Council is totally committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Our schools/employees are equally committed to ensuring the safety and protection of all children and young people/vulnerable adults and will take action to safeguard their wellbeing.

The recruitment process for this post will be underpinned by rigorous safer recruitment assessment to ensure that children and young people are protected.
Welsh Language Requirements:
Welsh Language skills are desirable
Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English.
We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant