Technician, Customer Operations

1 month ago

Hebburn Tyne and Wear, United Kingdom Keepmoat Full time

Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live.
Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need.
For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs.
We have a fantastic opportunity for a Customer Care Technician to join us, field based covering the North East region.The Customer Care Technician will provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion. They will manage and continually improve the Customer Service experience for Keepmoat customers to support our commitment to remain a 5-star builder and a leader in Customer Service in the homebuilding industry.The daily duties of the Customer Care Technician will be varied in scope and complexity, and therefore the individual should be multi-skills trained with up-to-date knowledge of NHBC Standards and LABC Regulations.
they will be passionate about providing a good customer service by ensuring all defects and maintenance works are carried out to a high standard and in a timely manner. They will have the ability to be creative and proactive, using their problem-solving skills to own issues and see them through to completion. Driving is an essential part of the role and therefore applicants should hold a relevant UK Full Clean driving licence. A company van will be provided. Due to the field-based nature of the role, applicants will need to be able to be flexible to meet business requirements with travel and be prepared to work within a large geographical area.
As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers.

Competitive rates of pay - We regularly check our pay against our competitors to make sure they reflect our position as market leader. Bonus Scheme - Our annual bonus scheme is linked to team and company performance.
Special offers for staff - We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out.
Development - we offer genuine development opportunities to progress your career.
Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement.

Collaborative - We work together in partnership to deliver the very best customer experience. We put pride and energy into delivering results. Creative - We are proactive, flexible and resourceful. we are flexible and will tailor our services to our customers’ needs.

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