Technical Delivery Manager

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Location: Snowhill, Birmingham, United Kingdom

Company: BT Group

Title : Technical Delivery Manager Ethernet & Optical 

Location : Birmingham 

We are looking for a delivery manager to join a team who will:

• Be responsible for delivery of new products and services via new Software & Network technology. 
• Ensure the solution meets the business need and that plans are comprehensive and achieved.
• Oversee the demand, sprint planning, resource, billing and finances.

You will be responsible to deliver projects in a dynamic team and evolving service portfolio. 

Why this role matters
This role calls on a hybrid of skills: mainly technical delivery manager, sometimes programme manager, ideally Agile Product Owner too. The role is to manage the demand across the team, working in an agile way. To manage projects efficiently, applying software-thinking (e.g., abstraction, reuse), driving for the best costs & timescales to realise the biggest benefits. The TDM needs to have a holistic view of each project’s deliverables, agile-squads, stakeholders & financials. 
This is an exciting area with many challenges, as the technology and tools are ever changing. Project managers shape, scope and drive deliveries. The team uses agile-scrum approach for solution designs, development and test. The candidate needs to be pro-active, flexible and have a positive attitude, and will be given peer & line support, coaching and weekly opportunities to learn.

The team consists of Technical Delivery Managers/Agile Product Owners focusing on the delivery of products for Network Operators. This work is transformational, and the team is driving new behaviours and cultures which support Networks strategy of transforming our capabilities onto the new IT software stack for a Network & Organisation of the Future.

What you'll be doing

• You will be accountable for the delivery of technical solutions. This will involve working with market-facing teams, solution & network designers, development & test teams, operations and other stakeholders. 
• You will also drive Network release activities, coordinating plans across squads to deliver code through technical releases to support quarterly Business Goals ensuring all dependencies are understood and tracked within a release plan.

The role will provide opportunities to work on a wide variety of technologies in support of Enterprise and Technology and in new emerging technologies and markets.
As a Technical Delivery/Programme manager, you will be responsible to deliver in an agile way and: 

• Oversee the demand, sprint planning, resource, and finances for the team and delivering projects.
• Own and deliver projects from design through to live implementation and/or withdrawal.
• Design and drive improved working process for efficient live deployment. 
• Own the network delivery of portfolio/release from the concept to market. 
• Deliver requirements by ensuring production of robust and achievable design and delivery plans. 
• Manage delivery change control at work stream / network delivery level and determine on acceptance or rejection of changes to an agreed scope. 
• Ensuring the scope of delivery is understood, including OSS where necessary, that the network solution meets the business need and that plans are comprehensive and are achievable.
• Ensuring that all impacted teams understand, engage and commit to deliver plans. 
• Identify pre-requisites to network deliveries and ensure that they are delivered. 
• Ensuring that platforms/components can commit to delivery commitments. 
• Meeting committed finance figures for the network deliveries. 
• Identify when network deliveries are at risk and take corrective action to resolve and risk management for network deliveries.
• Manage the finances across the Programme and provide updates to stakeholders.
• Track and drive deliverables using JIRA
• Working with consuming stakeholders to align releases across development & delivery environments from dev, test, through to Live Production for the train of releases.
• Manage inter squad dependencies and drive issue resolution including impediment escalations where appropriate; set and drive achievement against key performance metrics.

We'll also need to see these on your CV

• Track record of working with stakeholders across multiple teams, designers, and platforms to ensure the proposed solution is affordable, deliverable and delivers the required business outcomes.
• Project management skills to deliver business benefit in a timely way by focusing on must do capability and delivering effective end to end solutions.
• Expertise in complex and intricate network design delivery and authority.
• Decision-making and problem-solving involving cost/time trade-offs. 
• Track-record of leading matrix/task teams through change and develop a challenging and supportive team culture.
• Risk Management: active management through applying appropriate risk management strategies for both delivery and business risks.
• Proven track record of delivery of multiple technically challenging solutions into in life.
• Understanding and experience of managing budgets and how to ensure supporting teams are funded.

Nice to have: 

• working in an agile methodology & tribes
• lead matrix/task teams through change and develop a challenging and supportive team culture.

Why choose us?
We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Technology is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack.

Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in relevant and affordable ways and we’ll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.

We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.

Five Key Skills 
1. Demonstrable experience of technical delivery management, preferably using an agile approach. 
2. Self-starter, proactive and used to driving progress and change.
3. Good communicator, collaborator & team player.
4. Problem solver.
5. Familiarity with communications technology