Controls Assurance Manager
3 weeks ago
Controls Assurance Manager
Location: Chatham/Bradford/Petersfield Salary: Closing Date: Friday 31 May 2024 Controls Assurance Manager Location: Bradford, Chatham or Petersfield Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 2 days per week in one of our offices Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 1 paid day to 'give back', LinkedIn Learning for all Don't hesitate to apply for a role even if you don't meet all the criteria; your unique strengths and eagerness to learn can be just as valuable. You and Your Team: Reporting into our Senior Risk Assessment Manager, in this role you will deliver a key part of our supervisory outsourcing responsibilities by performing essential qualitative oversight over important and critical suppliers. You will manage a specialist team to deliver controls and outcome assurance over 3rd Party Suppliers. Ensuring suppliers provide complete and accurate qualitative services to COO, generating the right outcomes for customers and meeting policy requirements In your day-to-day role, as a Controls Assurance Manager, you will:- Manage the specialist First Line Controls Assurance Team conducting assurance oversight on important and critical third party suppliers to COO.
- Be directly responsible for the qualitative output of the Team.
- For Debt purchasers and debt collection agencies ensure services provided continue to be aligned to Vanquis policies and practices and that suppliers are generating fair outcomes for customers.
- For material outsources ensure end to end case management, outcomes and decisions generated for customers are correct and meet qualitative requirements. This includes but is not limited to coverage of specialist operations for our credit card, loan and vehicle finance products specifically: Financial Crime Operations, Fraud Operations, FOS, Complaints Admin and Exceptions. It is possible the scope of specialist operations may increase.
- Provide accurate management information to support the effective management of our third party outsourcing partners, ensuring senior management have necessary information
- Challenge and escalate non-performance of quality standards, outcomes and decisions.
- Develop a highly productive and motivated team of Control Assurance Leads to achieve high levels of quality output, through coaching and training.
- Monitor daily/weekly/monthly workloads and manage team priorities.
- Hold regular team meetings, embedding a culture of engagement within the team and to take ownership of employee satisfaction.
- Be expected to travel as required to meet key goals and objectives. This includes travel to UK internal sites, UK Supplier sites and foreign travel to South Africa & India to visit Strategic Partners.
- Strong knowledge of Credit Cards, Loans and Motor Finance products.
- Excellent knowledge of the process' performed within Financial Crime, Fraud, FOS, Complaints Admin, Exceptions.
- Excellent knowledge of Debt Purchase and Debt Collection Agencies.
- Excellent knowledge of managing important 3rd party suppliers, including contractual set up, governance and routine operations.
- Expertise in using data and manual review to measure conduct risk within an operational context.
- financial services experience
- Operations Management experience
- Experience working in a specialist assurance role.
- Has supported aspects of team management including recruitment, objective setting, performance management, conflict resolution and personal development
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Controls Assurance Manager
4 weeks ago
England, United Kingdom Vanquis Bank Full timeControls Assurance Manager Location: Chatham/Bradford/Petersfield Salary: Closing Date: Friday 31 May 2024 Controls Assurance Manager Location: Bradford, Chatham or Petersfield Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 2 days per week in one of our offices ...
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Controls Assurance Manager
3 weeks ago
England, United Kingdom Vanquis Bank Full timeControls Assurance Manager Location: Chatham/Bradford/Petersfield Salary: Closing Date: Friday 31 May 2024 Controls Assurance Manager Location: Bradford, Chatham or Petersfield Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 2 days per week in one of our offices ...
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Controls Assurance Manager
2 weeks ago
England, United Kingdom Vanquis Bank Full timeControls Assurance Manager Location: Chatham/Bradford/Petersfield Salary: Closing Date: Friday 31 May 2024 Controls Assurance Manager Location: Bradford, Chatham or Petersfield Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 2 days per week in one of...
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