Housing Officer Contract Full Time

3 weeks ago

England, United Kingdom Great Places Housing Group Full time €26,185

Job Type: Full Time, Fixed Term
Docherty Project - Rusholme
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework

To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence;
To assist customers to access other agencies and their services and the services within the wider community;
To encourage feedback from customers, recording and responding to any complaints and compliments;
To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken;
To carry out any Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to Great Place’s Health and Safety procedures;
Qualified to minimum level 2 in English and Maths
A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
A passion to advocate on behalf of people and communities
Experience of working in Housing Management is desirable.
The ability to develop and project a positive image of Great Places through personal, written and verbal skills.
Experience and understanding of safeguarding.
Experience of providing or signposting customers towards a responsive, timely, quality assured welfare benefit advice service that provides a holistic and integrated solution to support them solve their problem.
Use of the relevant range of Microsoft Office applications
Pension | DC Scheme (up to 10% contribution from both colleague and Great Places)
The Market Place | high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
Annual Leave | Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
Savings Club | You can put aside money each month for 11 months to help you save for that special something (pays out in Novembers salary)
Sharing Greatness | Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets.
Help with transport | We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

“Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.

All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).

Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website”.

REF-(Apply online only)

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