Consultant - Pensions Remote

4 weeks ago


Manchester, United Kingdom Walters People Full time €30,000 - €35,000

Employment Law Advisor
Permanent
Manchester City Centre (fully on-site)
Hours: Office hours, Monday to Friday
This exciting role is working for a well-known and established HR consultancy in the heart of Manchester and requires you to work in a team providing legally compliant solutions to clients via telephone in all aspects of HR and Employment Law in order to support the business needs of the individual clients, whilst highlighting any commercial options that are non-compliant and the risks these present.
As an employment law advisor, you will be taking a well-rounded and varied role that will help you to progress your HR career and really make a difference to a range of business across Manchester, as well as nationally.
Main Responsibilities of the Employment Law Advisor:
* To ensure that personal knowledge of HR and Employment Law is continually updated.
* To achieve the standards set within the performance framework to support all clients with quality advice in a productive manner within set Service Level Agreements (SLAs) in order to provide an efficient solution-based advice, through telephone. To actively own and lead cases to resolution, building rapport and relationships with clients on each interaction.
* To signpost clients to pre-prepared documents and letters that are available within the HR software.
* Follow internal protocols for managing and escalating cases where applicable to ensure high quality handovers.
* To offer the client options regarding utilisation of other products and services we provided and make such recommendations accordingly.
* To have a high level of knowledge and breadth of employment law and HR matters in order to deal with complex and end to end cases.
* To support other Consultants coming into the business as requested.
* To deliver training to colleagues and clients as required.
* To undertake Welcome Calls with new clients and discuss with them the software, our services and products.
* Essential requirements of the Employment Law Advisor:
* A dynamic and flexible approach, as well as the ability to work under pressure.
* Pride in delivering a high quality service and genuine desire to own, lead and resolve issues for clients by providing efficient, pragmatic solutions
Study support to further progress your HR career is offered upon completion of the probation period.



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