Availability & Capacity Manager

2 weeks ago


BarrowInFurness Cumbria, United Kingdom Henderson Scott Full time
Availability & Capacity Manager (SC Cleared)

Location: Barrow (2/3 days per week) Duration: 6 Months + Extensions Rate: £470 per day

Role Description:

The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved Skills/Experience:

Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills. Computer systems knowledge, integration, and architecture concepts Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts. Problem solving skills Understanding of cross systems interrelations in context of the global business process Understanding of Service Management Framework Tasks: Act as the owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes. Establish and maintain comprehensive capacity management planning process considering current and future demand. Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with other Service Management services, and other stakeholders. Contributes to the efficient and effective running of all Availability & Capacity Management related activity. Identify future business requirements that will affect capacity/availability requirements and ensure there is a match between the capacity of IT and the agreed business demands. Ensure that stakeholder resources are appropriately identified and coached. Taking feeds from the Digital Partnership monitoring teams, track IT resource usage and promptly identify capacity issues; provide capacity/availability trending information to allow for forecasting future capacity requirements. Assess Incidents/Problems and make appropriate capacity IT changes to improve performance.

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