Digital Systems Specialist Trainer

We have an exciting opportunity for a Digital Adoption Specialist/IT Trainer to join our Digital Adoption team in our London or Bristol office.
The Digital Adoption Specialist/IT Trainer is responsible for supporting the implementation and utilisation of digital tools and technologies across our the firm globally. This position involves working with stakeholders to improve the integration of digital solutions and providing technology training and digital learning programmes aimed at advancing digital transformation and AI proficiency.
Digital Tool Adoption & Change Enablement:
Promote the use of digital tools firmwide, ensuring staff can use them effectively for better efficiency.
Evaluate existing software and adoption metrics to identify potential gaps in functionality, user experience, and adoption barriers.
Stay current with emerging legal tech and AI trends to inform adoption strategies.
Design and deliver engaging training programs (live, virtual, and on-demand) tailored to roles and workflows.
Create and maintain learning materials including guides, videos, eLearning modules, webinars.
Contribute to the development of AI fluency frameworks and competency mapping aligned with LTC4 standards.
Use data to inform continuous improvement of learning initiatives
Support Technology and AI Champions with targeted training and enablement resources.
Collaborate with and gather feedback from legal teams regarding their experiences with digital tools to gain a better understanding of how our people use technology, their challenges, and learning needs.
Conduct feedback sessions and usage analysis to identify adoption barriers and opportunities for improvement.
Generate actionable insights and recommendations based on user engagement data and feedback.
Proven experience in digital adoption, learning design, or technology enablement in a professional services or legal environment.
Strong understanding of legal workflows and the application of digital tools in legal practice.
Experience creating engaging eLearning content and delivering training confidently across multiple formats.
Familiarity with tools and technology such as M365, Copilot/Gen AI, Learning Management Systems (ie Workday Learning), Document Management Systems (ie iManage), time recording software (ie Intapp Time).
Able to work effectively as part of an inclusive and fast-paced team, whilst maintaining a healthy work-life balance.
A passion for technology and its potential to transform legal processes and client experiences.
The career level assigned to this role is level 3. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills and competencies required at each level.
Our culture is built on work that matters, you will work on inspirational and thought-provoking projects, using your influence to create positive impact for our clients, society and the planet. Through innovative learning and development opportunities, you will be provided with a platform to excel, enabling you to exceed your career ambitions and do things you never thought were possible.
We offer a competitive package including bonuses dependant on role/level, private medical insurance and pension contribution.
Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos and practical learning experiences).
We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands.
We have a range of diversity networks to connect people and celebrate our differences which is integral to our inclusive culture.
All UK offices have their own artwork collections – including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community especially up-and-coming artists.
We have recently introduced a Strategic Advisory Council which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our Business Plan, shaping the future of our next-generation law firm.
We are committed to fostering equality, diversity and inclusion within our firm and to ensuring equal employment opportunities. Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. Accommodating requests for flexible working arrangements whenever possible. We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview.