Customer Service Coordinator
4 days ago
Customer Service Coordinator role
£We are working with a leading customer focused housebuilder who due to continued growth has asked us to invite applications for the position of Customer Service Coordinator to join their Eastern region team.
Building Housing Managers and Maintenance Managers relationships.
To be an ambassador for the company and attend appropriate corporate and handover events.
Support in new ideas to improve the quality of build and after sales service.
Oversee 12 months close of defects inspections on Housing Association properties.
Specify remedial works, allocate appropriate subcontractors and supervise this up to completion.
Submit progress reports to the Senior Coordinator & Customer Care Manager.
Assess performance and work quality of subcontractors, and report issues to the Senior Coordinator & Customer Care Manager.
Must be able to stay calm, professional, efficient and display patience when dealing directly with customer complaints.
Recognise the importance of customer service and meet the standards required when dealing with both internal and external customers.
Good technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works.
Able to evaluate and assess technical and commercial issues and make informed decisions.
Able to work independently to both commercial and delivery functions ensuring our aftersales service is impartial.
Intermediate skills in Microsoft Excel and Word
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