Account Manager
5 days ago
Department: Customer Experience
Employment Type: Permanent - Full Time
Reporting To: Data Team Manager
Compensation: £26,800 - £28,000 / year
As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.
We believe in promoting a supportive environment for our colleagues , delivering exceptional service to our customers , contributing to the community , and working towards a more sustainable environment . The Account Manager role is dual-focused, with some aspects requiring a strongly customer-focused outlook and excellent communication skills. While other aspects need a data-focused, problem-solving, logical approach. As the Account Manager, you will support a portfolio of customers by being the primary point of contact for each one. Your main responsibilities will include maintaining consistent and effective communication, pinpointing opportunities for enhanced interaction and service improvement, and ensuring the timely and accurate collection and submission of data for all accounts.
The Account Manager should be a highly motivated, pro-active individual who is able to take responsibility for their own workload while maintaining a collaborative approach within a busy, operationally focused team. The role is suited to those with experience in customer service and who have a keen interest in numeric reasoning, client interaction, and knowledge gathering.
The Account Manager role is dual-focused and there are opportunities available to specialise in UK or international compliance.
Managing a portfolio of accounts and being the dedicated point of contact, you will:
Have a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service
Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts
Utilise your strong data analysis and excel background to:
Articulate complex data problems/processes back to customers in a way that is easy to understand
Manipulate and analyse large volumes of data
Be proactive and poses a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement
Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy
Advanced IT skills, particularly Microsoft Excel
Excellent planning, scheduling and organization skills
Full UK driving licence
Dual Location / Hybrid worker Status
~ Participation in our annual Incentive Plan (VIP) - up to 10% bonus
~25 days annual leave plus bank holidays, volunteering day and your birthday off
~ Option to buy and sell up to 9 days annual leave
~ Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
~ Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
~ Pension scheme up to 8% employer contribution
~ Access to reward & discount platform
~ Wellbeing initiatives
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