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Assistant Manager- Project and Programs Manager
3 months ago
Job Position
Assistant Manager – Project and Programs
Job Overview
- Customer Engagement
Point of contact for stakeholders across professional service opportunities
Responsible for understanding customer requirements
Responsible for monthly governance with stakeholders with whom we have contracts
- Vendor Management
Coordinate with vendors for suitable profiles and onboard them upon customer selection
Awareness around Compliance | IR35 regulation
Responsible for Team discipline and any actions that may be required
Background verification | BPSS, SC
Responsible for vendor governance
- Operational
Responsible for SLA agreed in contracts
Responsible for approved contractor’s timesheet
Telecom knowledge is added advantage
- Farming
Leverage existing stakeholder relationship and bringing new projects / contracts
Responsible for meeting Gross Margin targets
Qualification
Minimum 8 – 10 years’ experience in managing projects / program within UK
Key Roles and Responsibilities
. Operational point of contact for multiple customers
. Regular internal / external meetings with stakeholders to review performance
. Commercial reporting of both cost and revenue across projects
. Ensuring that figures presented monthly are both accurate and audible
. Manage all onshore P&L reports and analysis trends to improve Gross Margin
. Vendor management ensures that issues are resolved quickly and without becoming major incidents
. Identifying opportunities to gain long term contracts and where possible new assignments
. Planned implementation of new organizational policies.
. Establish Continual Service / Process Improvements and track performance
. Negotiated agreements with diverse parties to support margin improvement
. Maintained organizational compliance with applicable legislation and regulations
. Drove company mission and values, representing organization at meetings and industry events
. Ensure compliance with customer vetting process for both BPSS / SC roles
. To conduct & review project plan (scope, deliverables, time frame, and cost) and ensuring acceptance at all levels to proceed with execution.
. To evaluate alternative approaches, to ensure product/service delivery that will meet stakeholder requirements and expectations.
. To identify, mitigate & manage risks.
. To acquire, organize, and manage the people resources within the project team. Ensure the right number of people with the right skills are engaged in performing project tasks.
. To manage project WBS and schedule
. To proactively identify risk and mitigation plan to overcome risk that impact a successful programme completion.
. To monitor project progress in the context of Supplier, Customer, market, and industry environments.
. To understand customer needs and requirements and respond with foresight, thoroughness, and dedication. provide best-in-class services/products that meet requirements.