Network Engineer
3 weeks ago
Senior Service Engineer (Networking) Salary Banding £36,000 - £55,000 pa. (North East base - Hybrid working 3 days HQ based, 2 days home based)
We’re experts in solving complex business problems through intelligent and secure IT implementation that protects and transforms organisations, helping them to grow. We embrace innovation and drive change, bringing new ideas, new technologies and new ways of thinking as your trusted IT partner.
With over 20 years’ experience, we partner with companies across the public and private sector to deliver data center, cyber security, cloud, data and analytics, network services and managed services solutions.
Our highly accredited and experienced engineering teams combined with our strategic relationships with partners such as Microsoft and Cisco, mean that our customers trust us to simplify the complexity of IT and deliver benefits that make them more agile, competitive and resilient.
Hybrid/flexible working
· 27 days annual leave plus bank holidays
· 7% Company pension contribution scheme
· Individual training & development plans
· The Senior Service Engineer (Network) is a critical technical role emphasising customer service, acting as a 3rd line support and guiding Service Engineers through complex technical issues and support calls. This position demands broad technology expertise, including responsibility for patch management to ensure system security and conducting technical deployments and system upgrades with minimal disruption.
Monitor & maintain network devices to drive operational stability.
· Fault diagnosis and resolution, providing remote support when required.
· Delivering a high-quality customer experience with excellent communication and customer
Lead / support in customer meetings with either the SDM, Team Leader or the Account
Active participation in continuous improvement activities and any training required for the
Have a flexible approach to shift working.
Professional certifications in networking such as CCNA/CCNP, Meraki CMNA/CMNO, or
Minimum of 3-5 years of experience in network engineering, with specific expertise in Meraki,
Proven experience in managing complex networks in a multi-vendor environment.
· Strong understanding of network protocols (e.g., Solid experience with network security practices, VPNs, and firewall configuration and
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