Quality Assurance Policy Lead

1 week ago

London, United Kingdom Marcus and Marcus ltd Full time

We have been inspected and rated outstanding with the CQC. We are now recruiting a new and exciting role who will be working closely with the Head of Operations and General Manager, to identify development and improvement opportunities by ways of internal audits and inspections, creating action plans and working with management team to improve quality of care, collect, analyse and interpret data to report to the General Manager. 
Once completing probationary period you will be required to move into the role as a CQC Registered Manager.

Our Quality and Compliance Lead will support the General Manager in ensuring that our service is assessed and monitored against legislative and regulatory standards providing the General Manager with a clear view of compliance against CQC standards and other relevant legislation and good practice standards. You will identify any actions required to bridge gaps in compliance, identify the risks associated with non-compliance and develop action plans to address these. You will work alongside all members of the team to establish KPI’s for each area of operation and to streamline our QA processes and systems and support in training and developing our team to understand and comply with QA and Compliance processes.
Monitor and review compliance across the organisation, collecting and tracking information to ensure services and teams meet statutory and best practice requirements (e.g. in fire safety, health and safety, medication, equipment maintenance, incidents, etc). Recommend strategies for achieving compliance and oversee implementation of agreed action plans
To be the first point of contact for complaints and grievances, monitor progress and outcomes against agreed KPI’s and ensure statutory notifications are made as needed
Review risk assessments and care plans and give feedback to PBS and Ops Teams
Lead in the assessment of services against CQC KLOES and other good practice standards
Continue building on strong stakeholder relationships that we have established
Coordinate external audits and ensure their reports and associated actions are recorded on our compliance system and we learn lessons from outcomes
To support Managers and staff to understand quality management and implement changes to policy and practices across the services to reflect improvements.
To comply with data protection and confidentiality legislation.
To complete Risk Assessments as necessary, in line with current legislation. These may include field-based assessments, worker and client assessments.
Coordinate learning and development activities and assist in supporting Managers in regards to regulatory compliance and to ensure on-going effectiveness of the service
To develop and ensure effective systems are in place to demonstrate our continued compliance and to develop plans to ensure good practice in all activities relating to the care of our clients
Any other duties reasonably required to undertake as part of a Quality Assurance and Compliance role.
Proven experience in a Quality and Compliance lead role within a CQC regulated adult social care service or Proven Senior Management experience of service development and improvement in CQC adult social care.
Adult teaching/ training or Quality Assurance qualifications
Extensive knowledge of CQC regulations, health and social care legislation and relevant regulatory bodies
Track record of Compliance in the care sector.
Sound Knowledge of CQC Regulatory framework
Excellent report writing and IT skills including use of Word, Excel and Power point presentations for example
Experience of supporting and engaging with vulnerable adults
A teacher – someone who will share and teach others their knowledge to build on existing quality assurance systems and process and ensure continued compliance.
Creative, delivers practical solutions
Develops people by helping staff individually and as groups so that they may perform the best they can.

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