Alphega Pharmacy Member Support Executive

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.
The purpose of this role is to oversee the management of the Alphega Pharmacy Member Support Desk, serving as the primary point of contact for current and prospective members while ensuring that all inquiries and issues are resolved efficiently.
Additionally, the role aims to provide comprehensive administrative, procedural, and digital support to both the Alphega Pharmacy UK head office and field teams, contributing to the smooth operation of the organization.
Alphega Pharmacy Member Support Desk: Be the first point of contact for current and potential members, dealing with ad hoc queries in a timely manner through liaising with internal Alliance Healthcare departments and Alphega UK team. Ensure all member queries (telephone and email are actioned and followed through
Process new members, ensuring that welcome letters, starter packs, web log-ins are sent out on time and accurate and Alphega pricing is set up. Process ongoing member requests for new/ replacement services and equipment e.g. uniforms, badges and dispensing bags, branding, missing promotional packs
Process member orders for offer elements through the creation of online order forms e.g. Branding, Planograms, Flu PGDs, Travel Clinic and Practice Leaflets and manage them through to delivery
Alphega Pharmacy Reporting: Alphega Pharmacy Administration: Provide Administrative support for Alphega Pharmacy support office and field teams
Support Head of Field Operations as required
Provide administrative support to the Alphega digital team administration of the Alphega Learning Management System, Tablet, B2C App, member microsites and Member Hub; including pharmacy locator maintenance, Member Hub updates and maintenance and monthly uploads; Provide support in the production of member engagement collateral
Management of the EPoS and PMR tracker; Support the digital team to onboard new members to the Alphega app
Knowledge of Health & Beauty and/ or Independent Pharmacy retail sector
Will have worked within a Pharmacy or symbol group
Previous experience in administrative roles or customer support is preferred
Proven data base management experience (Access)
T. literate (Word, Excel, Powerpoint)
Excellent telephone manner
Excellent time management and ability to handle multiple tasks simultaneously
Ability to resolve ad hoc queries
This role is a maternity cover position and will be offered on a fixed-term basis.
Benefit offerings outside the US may vary by country and will be aligned to local market practice. Full time
Alliance Healthcare Management Services Limited
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Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
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