Current jobs related to 1st Line Support - Birmingham - Franklin Fitch

  • 1st Line Support

    5 months ago

    Birmingham, United Kingdom Pertemps Network Group Full time

    **1st Line Support**: - 041228568**£15.03 Per Hour** - Full Time**Temporary** **Birmingham, West Midlands** **IT** **Job Description**: **1st Line Support Agent (Help Desk)** **Birmingham** **Ongoing Temporary position** **£15.03 per hour** **Total flexibility required in working hours (days and night shifts including weekends )** *** **Are you looking...

  • 1st Line Support Engineer

    3 weeks ago

    Birmingham, United Kingdom Franklin Fitch Full time

    1st Line Support Engineer | Up to £28,000| Hybrid | Birmingham This opportunity is perfect for someone with relevant experience as a 1st Line Engineer looking to take the next step in their career, could that be you? You will also be provided with leading training and development program where you can develop your skills and be supported through...

  • 1st/2nd Line IT Support

    1 month ago

    Birmingham, United Kingdom CV-Library Full time

    Job Title: 1st/2nd Line IT Support Engineer Location: Birmingham Salary: £29,000 Our client, a reputable Managed Service Provider (MSP) known for its excellent company culture and commitment to employee development, is seeking a talented 1st/2nd Line IT Support Engineer. This role offers exceptional training opportunities and the chance to work with...

  • 1st Line Support Engineer

    4 weeks ago

    Birmingham, United Kingdom Franklin Fitch Full time €28,000

    1st Line Support Engineer | Up to £28,000| Hybrid | Birmingham This opportunity is perfect for someone with relevant experience as a 1st Line Engineer looking to take the next step in their career, could that be you? You will also be provided with leading training and development program where you can develop your skills and be supported through...

  • 1st Line Support Engineer

    4 weeks ago

    Birmingham, United Kingdom Franklin Fitch Full time €28,000

    1st Line Support Engineer | Up to £28,000| Hybrid | Birmingham This opportunity is perfect for someone with relevant experience as a 1st Line Engineer looking to take the next step in their career, could that be you? You will also be provided with leading training and development program where you can develop your skills and be supported through...

  • 1st Line Support Engineer

    4 weeks ago

    Birmingham, United Kingdom Franklin Fitch Full time

    1st Line Support Engineer | Up to £28,000| Hybrid | BirminghamThis opportunity is perfect for someone with relevant experience as a 1st Line Engineer looking to take the next step in their career, could that be you?You will also be provided with leading training and development program where you can develop your skills and be supported through...

  • 1st Line Support Engineer

    4 weeks ago

    Birmingham, United Kingdom Franklin Fitch Full time

    1st Line Support Engineer | Up to £28,000| Hybrid | BirminghamThis opportunity is perfect for someone with relevant experience as a 1st Line Engineer looking to take the next step in their career, could that be you?You will also be provided with leading training and development program where you can develop your skills and be supported through...

  • 1st Line Support Engineer

    4 weeks ago

    Birmingham, United Kingdom Franklin Fitch Full time

    1st Line Support Engineer | Up to £28,000| Hybrid | BirminghamThis opportunity is perfect for someone with relevant experience as a 1st Line Engineer looking to take the next step in their career, could that be you?You will also be provided with leading training and development program where you can develop your skills and be supported through...

  • 1st Line Support Engineer

    4 weeks ago

    Birmingham, United Kingdom Franklin Fitch Full time

    1st Line Support Engineer | Up to £28,000| Hybrid | Birmingham This opportunity is perfect for someone with relevant experience as a 1st Line Engineer looking to take the next step in their career, could that be you? You will also be provided with leading training and development program where you can develop your skills and be supported through...

  • 1st Line Support Technician

    1 month ago

    Birmingham, United Kingdom CV-Library Full time

    Job title: 1st Line Support Technician Location: Birmingham (B1) Salary: up to £27,000 A Birmingham based MSP are now looking to add to their growing Service Desk team. You will provide technical support remotely for the business's external clients. Your duties will include: Resolving and escalating tickets, involvement in large projects...

  • 1st Line Technical Support

    5 months ago

    Birmingham, United Kingdom Project People Full time

    **1st Line PKI Engineer** **6 month rolling contract** **Based fully on site** **Brief Overview of role / project**: Are you dynamic, self-motivated, and a team player with a customer-focused mind-set? Can you understand a variety of network designs and topologies, to enable the delivery of PKI CA Certificate Management? Do you want to make a difference...

  • 1st Line ICT Support Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Nextech Group Ltd Full time

    1st Line IT EngineerLocation: BirminghamSalary: £25,000We are seeking a highly motivated and customer-focused 1st Line IT Engineer to join our team at Nextech Group Ltd in Birmingham.In this role, you will be the primary point of contact for clients, providing essential technical support and troubleshooting for a variety of IT issues.Key...

  • 1st Line Support Technician

    1 month ago

    Birmingham, United Kingdom ALLEGIANCE TECHNOLOGY LTD Full time

    Job title: 1st Line Support Technician Location: Birmingham (B1)Salary: up to £27,000A Birmingham based MSP are now looking to add to their growing Service Desk team. You will provide technical support remotely for the business's external clients. Your duties will include: Resolving and escalating tickets, involvement in large projects (upgrades, rollouts,...

  • 1st Line Technical Support Specialist

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Franklin Fitch Full time

    Job Title: 1st Line Support EngineerAbout the Role:We are seeking a highly skilled and motivated 1st Line Support Engineer to join our team at Franklin Fitch. As a 1st Line Support Engineer, you will be responsible for handling client interactions and taking ownership of their tickets. You will work closely with our clients to understand their technical...

  • 1st Line Support Engineer

    4 weeks ago

    Birmingham, United Kingdom Franklin Fitch Full time €28,000

    1st Line Support Engineer | Up to £28,000| Hybrid | Birmingham You will also be provided with leading training and development program where you can develop your skills and be supported through qualifications. This company is all about high quality and are looking for a sociable person who will interact with clients and maintain high quality...

  • 1st Line Support Engineer

    3 weeks ago

    Birmingham, United Kingdom Franklin Fitch Full time

    1st Line Support Engineer | Up to £28,000| Hybrid | Birmingham You will also be provided with leading training and development program where you can develop your skills and be supported through qualifications. This company is all about high quality and are looking for a sociable person who will interact with clients and maintain high quality...

  • 1st Line Support Engineer

    3 weeks ago

    Birmingham, United Kingdom Franklin Fitch Full time €28,000

    1st Line Support Engineer | Up to £28,000| Hybrid | Birmingham You will also be provided with leading training and development program where you can develop your skills and be supported through qualifications. This company is all about high quality and are looking for a sociable person who will interact with clients and maintain high quality...

  • 1st Line Support

    3 weeks ago

    Birmingham, United Kingdom Franklin Fitch Full time

    1st Line Service Desk | Hybrid Are you a tech-savvy problem solver with a passion for helping others? Do you like keeping up with the latest technology in a business that puts IT first? Join a cutting-edge MSP at the forefront of cloud solutions, serving a diverse clientele. You will be responsible for providing technical support to clients and customers...

  • 1st Line It Engineer

    1 month ago

    Birmingham, United Kingdom CV-Library Full time

    1st Line IT Engineer Location: Birmingham Salary: £25,000 We are looking for an enthusiastic and customer-focused 1st Line IT Engineer to join my clients growing team at a leading MSP based in Birmingham. In this role, you will be the first point of contact for clients, providing essential technical support and troubleshooting for a variety of IT...

  • Helpdesk Support

    2 months ago

    Birmingham, United Kingdom Franklin Fitch Full time

    1st Line Service Desk | Hybrid Are you a tech-savvy problem solver with a passion for helping others? Do you like keeping up with the latest technology in a business that puts IT first? You will be responsible for providing technical support to clients and customers alike and ensuring their satisfaction by resolving their queries in a timely and...

1st Line Support

2 months ago

Birmingham, United Kingdom Franklin Fitch Full time

1st Line Service Desk | Hybrid

Are you a tech-savvy problem solver with a passion for helping others?

Do you like keeping up with the latest technology in a business that puts IT first?

Join a cutting-edge MSP at the forefront of cloud solutions, serving a diverse clientele.

You will be responsible for providing technical support to clients and customers alike and ensuring their satisfaction by resolving their queries in a timely and efficient manner.

What you will be doing...

  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot and resolve technical issues related to our cloud solutions
  • Escalate complex issues to the appropriate team for further investigation
  • Manage and update customer cases in our ticketing system
  • Collaborate with other teams to resolve customer issues and ensure customer satisfaction
  • Contribute to our knowledge base by creating and updating articles for common issues

What you will need...

  • 1+ years of experience in a Service Desk Support Engineer role
  • Experience with cloud technologies, particularly Azure
  • Experience with Active Directory
  • Experience with Microsoft Group Policy
  • Experience with Microsoft Office 365 Administration
  • Strong troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to work well in a fast-paced, team-oriented environment
  • Knowledge of ITIL processes and procedures is a plus

Sound interesting? Click apply now and I will be in touch to discuss further