Stewarding Manager

JOB ROLE: Match Day Safety Senior Safety Coordinator / Stewarding Manager DEPARTMENT: Match Day Safety DIVISION: Operations HOURS OF WORK: 40 hours per week, any 5 of 7 days including matchdays as required. JOB FUNCTION: To assist and support key aspects of the match day safety operation, specifically all administrative duties and support, including the day to day communication and organisation of our Stewards workforce. Closing date: 8th January We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience. MAIN RESPONSIBILITIES: Assist with line management of Safety Stewarding workforce. Manage the stewards email inbox. Book and arrange Safety Stewards cover for each fixture at Kingsmeadow Stadium & Stamford Bridge via the PARiM App. Liaise with Operations Officers/Senior Operation Officers to organise cover for each fixture at Kingsmeadow Stadium & Stamford Bridge as appropriate. Manage Safety Stewards Training and Development programmes including the arrangements of said training and bookings with the Learning & Development Team and external partners. Training will include set mandatory elements, PL & FA specific and Clubs led initiatives. Assist in preparing Match Day Safety digital assets/paperwork for each fixture. Assist in overview of Match Day Safety planning and coordination. Manage Safety Stewards Payroll each month in line with payroll cut off deadline. Manage the calculation and submission of the Safety Stewards Bonus to Payroll. Escalate any Customer/Safety Steward complaints to the Operation Officers/Senior Operation Officers in line with the correct business protocol. Assist with Match Day Accreditation process for all of the Match Day Safety Team and Safety Steward workforce Assist with managing Purchase Orders and invoicing for the department. Managing and maintaining the workforce database; Scheduling System and Safety Stewards Clock-In System. Manage the recruitment, selection, and onboarding of Safety Stewards with the HR/Talent Acquisition Team. Manage match day equipment itinerary including medical equipment requests, staff equipment, uniforms, personal protective equipment, and accreditation liaison. Supporting Safety Steward Communications from the HR Team via email or links to documentation. Assist with new departmental projects and initiatives. To perform any other reasonable ad-hoc duties to help the performance of the Match Day Safety Department function effectively and efficiently. MEASURES OF PERFORMANCE: Excellent timekeeping and attendance. Excellent communication skills especially with operational departments, the Human Resources Department, and our Safety Stewards workforce. Excellent interpersonal skills with a focus on being a team player. Attention to detail with excellent organisation and administrative skills. Ability to work to deadlines and to focus on being efficient. Understanding key elements of regulation around areas of work. PERSONAL SPECIFICATION: Ability to organise, prioritise and meet deadlines. Experience of working in a demanding, high pressure, elite sports environment is desirable. Event planning experience is desirable. Sound decision making. Good written and verbal skills. Good IT skills with the ability to learn and manage a number of different systems. Good understanding of Microsoft 365 package. Ability to supervisor staff. Ability to build professional rapport with the Safety Stewards workforce. Ability to work with minimum supervision and within demanding timescales. Ability to work under pressure in a demanding practical role. Continuous Professional Development will be expected. Benefits: 25 days annual leave (+ Bank Holidays) After three years’ service, AL days increase to 28. Pension Contribution (5%) Life Assurance (4 x base salary) Private healthcare through Vitality C2W (Cycle to Work scheme) Chelsea Ticket Membership Program – enables employees to purchase tickets for home games 49 days prior to the match Free staff lunches at Stamford Bridge (Mon-Fri) Discount on club and club-affiliated products (Megastore, Nike 25% discount, Stadium Tours, onsite bar/restaurant etc) Employee Assistance Program, Mental Health first aiders and a strong well-being community Our commitment to Equality, Diversity and Inclusion: At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you. Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate. This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.