Customer Operations Manager
2 weeks ago
Journee was created back in 2019 because our Co-Founders - Ed, Megha and James - were frustrated with the travel industry. We are now in an exciting and crucial growth stage and we are looking for a talented Customer Operations Manager to help guide us and the Community Support team through this period of growth and transformation.
We are looking for a startup-seasoned, hands-on and analytical Customer Operations Manager to lead our 5 person strong Community team, and line-manage our India-based Operations Lead. You have exceptional people management skills and a deep love of building, managing, and nurturing world-class sales/support/service teams . An action-oriented doer, who is very hands-on: Whilst you love talking strategy with leadership, you also excel at helping the team with day-to-day processes , tasks and problems even more.
You find the challenge of leading domains and executing big projects without prior experience exhilarating .
Experience in managing high-performing customer service/sales/support teams in fast-paced consumer-facing companies that are known for their outstanding customer service. (Bonus if you have done this in an early-stage but rapidly growing B2C tech startup i.e. doubling in size every year, or expanding internationally etc.)
A track record of driving outstanding operational efficiency and quality in a scaling B2C startup.
Bonus if you like using analytical tools like Metabase, SQL, sheets etc.
Knowledge and experience using, analysing, and implementing various support and community software (Twilio, Zendesk, Freshchat etc).
A passion for travel and Journee's mission . ️ Bonus if you have experience of working in the travel industry. ️
You will manage our London-based Community team (5 people currently) who are responsible for converting leads into sales , and also providing best-in-class support to our Explorers, before, during and after the trip.
Line management of our India-based Operations Lead (who manages the fully remote India based Operations team, who are responsible for booking everything for our Explorers). You’ll work with her to ensure the India based Operations team and London-based Community team work efficiently and seamlessly to provide world-class customer experience.
You’ll be very hands-on helping the frontline Community team solve day-to-day customer support problems . To begin with, you will work two days a week as an active member of the Community Experience team , to understand first-hand the function of the support team. This may reduce to one day a week as you settle in. * Please note, that as Journee provides 24/7 support, the role will include occassional out of hour calls and working ~ 1 weekend per month.*
You’ll continuously learn from day-to-day challenges and develop mechanisms to avoid issues long term . You will also often collaborate with the Tech and Product teams to implement tech-based solutions that streamline the processes of the Community team.
You’ll identify, nurture, train and grow key talent from within the Community and Operations team and hire externally when needed. You will maintain and nurture overall team performance in order to continue to deliver an outstanding customer experience .
Be responsible for the administration and optimisation of our customer service tools - i.e. You’ll report to Megha, the Co-Founder and CPO, and be the Community team’s go-to person for handling complex customer issues.
Be part of an early-stage team building a next-generation travel company, working and growing alongside the founders.
Hybrid working - this role requires at least 4 days a week in our private office in a dog-friendly, co-working space in Bethnal Green, East London.
Minimum 25 days holiday + bank holidays
Initial chat with Annie , our Talent Lead.
# A video call with Megha , our Co-Founder (Product, Operations, Insights).
# Culture add' chat - you can visit the office and meet with the wider team .
Journee is passionate about championing diversity, and we are an Equal Opportunity Employer.
-
Operations Manager
4 weeks ago
Bethnal Green, Greater London, United Kingdom Tonic Talent Full timeOperations Manager, £55,000 per annum + Car & Bonus, Education Catering, East London Why should you join our client as Operations Manager: Excellent salary package (£70k+) Car Allowance & Bonus structure Private Healthcare Enhanced parental leave Established company with ongoing growth Employee development programmes Tonic are excited to partner with a...
-
Operations Manager
4 weeks ago
Bethnal Green, Greater London, United Kingdom Tonic Talent Full timeOperations Manager, £55,000 per annum + Car & Bonus, Education Catering, East London Why should you join our client as Operations Manager: Excellent salary package (£70k+) Car Allowance & Bonus structure Private Healthcare Enhanced parental leave Established company with ongoing growth Employee development programmes Tonic are excited to partner with a...
-
Customer Service Advisor
5 days ago
Bethnal Green, United Kingdom GLL Full timeGLL is looking for a Customer Service Advisor at York Hall Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our...
-
Technical Operations Coordinator
1 month ago
Bethnal Green, United Kingdom Malaria Consortium Full timeMalaria Consortium is recruiting for a **Technical Operations Coordinator (Maternity Cover)** to join our team in **London, UK** The post holder plays a key role leading the internal coordination and operations of a large team, whose responsibilities are central to the delivery of the organisation’s strategy and targets. The post holder is responsible for...
-
Customer Assistant
2 weeks ago
Bethnal Green, Greater London, United Kingdom SLS Recruitment Full timeWould you like the chance to represent Clients in a FUN environment with a GREAT TEAM? Are you looking for a new career? ALL successful candidates must be 18+ and you must be willing/able to commute to London. Our client based in London are now offering immediate starts and are looking for enthusiastic 'go-getters'. As a Customer Service, Sales and...
-
Bar Manager
2 weeks ago
Bethnal Green, Greater London, United Kingdom Rain Dogs Full timeJob Description: Position Overview: We are seeking a dynamic and experienced Bar Manager to oversee the daily operations of our establishment's bar area. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a keen eye for detail. As the Bar Manager, you will be responsible for managing staff, maintaining inventory,...
-
Bar Manager
2 weeks ago
Bethnal Green, Greater London, United Kingdom Rain Dogs Full timeJob Description: Position Overview: We are seeking a dynamic and experienced Bar Manager to oversee the daily operations of our establishment's bar area. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a keen eye for detail. As the Bar Manager, you will be responsible for managing staff, maintaining inventory,...
-
Food and Bar Manager
2 weeks ago
Bethnal Green, Greater London, United Kingdom Rain Dogs Full timeJob Description: Position Overview: We are seeking a dynamic and experienced Bar Manager to oversee the daily operations of our establishment's bar area. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a keen eye for detail. As the Bar Manager, you will be responsible for managing staff, maintaining inventory,...
-
Food and Bar Manager
2 weeks ago
Bethnal Green, Greater London, United Kingdom Rain Dogs Full timeJob Description: Position Overview: We are seeking a dynamic and experienced Bar Manager to oversee the daily operations of our establishment's bar area. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a keen eye for detail. As the Bar Manager, you will be responsible for managing staff, maintaining inventory,...
-
Senior Business Operations Lead
4 weeks ago
Bethnal Green, Greater London, United Kingdom Tonic Talent Full timeOperations Manager, £55,000 per annum + Car & Bonus, Education Catering, East London Excellent salary package (£70k+) Car Allowance & Bonus structure Private Healthcare Enhanced parental leave Employee development programmes Tonic are excited to partner with a market-leading contract caterer within the Education sector. As Operations Manager, you'll join...
-
Senior Business Operations Lead
4 weeks ago
Bethnal Green, Greater London, United Kingdom Tonic Talent Full timeOperations Manager, £55,000 per annum + Car & Bonus, Education Catering, East London Excellent salary package (£70k+) Car Allowance & Bonus structure Private Healthcare Enhanced parental leave Employee development programmes Tonic are excited to partner with a market-leading contract caterer within the Education sector. As Operations Manager, you'll join...
-
Cleaning Assistant
5 days ago
Bethnal Green, United Kingdom GLL Full timeGLL is looking for a General assistant to join the team at York Hall Leisure Centre. You'll be involved in key aspects of the operational services across all areas of the centre including fitness and sales. If you have the passion to deliver excellent customer service in a leisure environment, there's never been a more exciting time to join us. General...
-
Marketing Manager
2 weeks ago
Bethnal Green, United Kingdom NUSA STUDIOS Full timeAbout us:NUSA STUDIOS is a social-first content studio. We’re an agile team of 12 in-house creatives, producers, shooters and editors.Founded during the pandemic, we’ve created thumb-stopping content for some of the world's most recognised brands including Ford, Casio & Nandos, as well as a few of the hottest startups such as Surreal, Lucky Saint &...
-
Marketing Manager
5 days ago
Bethnal Green, United Kingdom NUSA STUDIOS Full timeAbout us:NUSA STUDIOS is a social-first content studio. We’re an agile team of 12 in-house creatives, producers, shooters and editors.Founded during the pandemic, we’ve created thumb-stopping content for some of the world's most recognised brands including Ford, Casio & Nandos, as well as a few of the hottest startups such as Surreal, Lucky Saint &...
-
General Manager
4 days ago
Bethnal Green, Greater London, United Kingdom Soho House & Co Full time €20What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs £20 Taxi Contribution for late shifts (post 1am - 5am / Uber) Clothing Allowance Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rate; Any Bedroom, Any House, $100 a night Financial Incentive based on House Performance (Quarterly) Private Health and...
-
General Manager
4 days ago
Bethnal Green, Greater London, United Kingdom Soho House & Co Full time €20What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs £20 Taxi Contribution for late shifts (post 1am - 5am / Uber) Clothing Allowance Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rate; Any Bedroom, Any House, $100 a night Financial Incentive based on House Performance (Quarterly) Private Health and...
-
Finance Manager
4 days ago
Bethnal Green, United Kingdom CV Screen Ltd Full timeFinance Manager - StartupLondonSalary of £50,000 + Hybrid WorkingAre you seeking an outstanding career prospect in Finance? Join our esteemed client, a thriving enterprise situated in London as their Finance Manager. In this pivotal role, you'll play an important part in taking control of the financial operations for this rapidly expanding business,...
-
General Manager
4 days ago
Bethnal Green, Greater London, United Kingdom Soho House & Co Full time €20What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs £20 Taxi Contribution for late shifts (post 1am - 5am / Uber) Clothing Allowance Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rate; Any Bedroom, Any House, $100 a night Financial Incentive based on House Performance (Quarterly) Private Health and Dental...
-
General Manager
4 days ago
Bethnal Green, Greater London, United Kingdom Soho House & Co Full time €20What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs £20 Taxi Contribution for late shifts (post 1am - 5am / Uber) Clothing Allowance Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rate; Any Bedroom, Any House, $100 a night Financial Incentive based on House Performance (Quarterly) Private Health and Dental...
-
Customer Service Manager
4 days ago
Brook Green, Greater London, United Kingdom Fawkes & Reece London Full timeI am currently working with a large residential developer who operate in The West London area they are currently looking for a customer service manager to join them Day to day duties: Dealing with customer complaints and ensuring they are resolved Reporting into the Head of Customer Service Carrying out inspections and reporting defects Dealing with...
