Customer Service Advisor

4 months ago


Hampshire, United Kingdom DILIGENTA Full time €23,400

Customer Service Representative - Basingstoke
Customer Service Representative - Basingstoke
£Monday-Friday, 8:30am - 6pm


You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a seamless experience during the moments that matter.


Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided.
We support our colleagues with competitive benefits:

~ 31 days annual leave (including UK Bank Holidays).
~ Annual discretionary bonus eligibility.
~ Perks at Work (online discounted shopping).
~ Car lease scheme and Jaguar Land Rover discount.
~ Cycle to Work scheme and interest-free season ticket loans.
~ Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
~ Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
~ Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
~ Personal and career development opportunities within Diligenta.

Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
Someone who has excellent listening, verbal and written communication skills and able to simplify complex matters whilst providing outstanding service.
A problem solver, flexible, and adaptable to changing priorities.
Proficient in Microsoft Office (Word & Excel).
We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.


We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government's workplace pension scheme. we look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.


Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.Keywords: Customer Service Representative, Location: Basingstoke, ENG - RG22 6DD



  • Charlton, Hampshire, United Kingdom CV-Library Full time

    Are you an experienced customer service advisor who has worked within an office based sales environment? Do you have experience making outbound calls and thrive on working to sales targets? We are now recruiting on behalf of a fantastic company in Andover who are seeking an additional sales and service advisor to join their busy team! The role of telesales...

  • Service Advisor

    5 months ago


    Hampshire, United Kingdom TN Recruits Full time

    Service Advisor Aldershot Come work with the best dealer manager around!! Customer service advisor car industry based in Aldershot for a renowned family named dealership selling both new and used vehicles. You will the chance to receive certification training with a company turning over 250 million a year with over 700 employees. They represent 3...


  • Hampshire, United Kingdom Premier Recruitment Solutions Full time

    **Salary Offer**: 24000 - 24000 **Job Reference**: 1510 Customer Contact Advisor As a Customer Advisor you will be responsible for maintaining a friendly and efficient customer interface for service work; you will look after our inbound service and maintenance bookings. You will be also making outbound calls to existing customers and produce service plan...


  • Hampshire, United Kingdom Bennett and Game Recruitment LTD Full time

    Agricultural Service Advisor PositionJob Summary: We are seeking an experienced Agricultural Service Advisor to join our team at Bennett and Game Recruitment LTD. As an Agricultural Service Advisor, you will be responsible for providing exceptional customer service, communicating with customers, and ensuring the smooth operation of our agricultural machinery...


  • Charlton, Hampshire, United Kingdom CV-Library Full time

    Customer Support Advisor Job Andover Apply Now to Join Stannah Are you a passionate Customer Support Advisor, ready for your next job? Stannah have an exciting position available at their offices in Andover to join their Global Customer Service Team. As a Customer Support Advisor you will be supporting accounts for our distributors who are located...


  • Andover, Hampshire, United Kingdom TLP Full time

    Customer Service Advisor Job Description: TLP Recruitmentare seeking a highly motivated and customer-oriented Service Advisor to join a dynamic team. As a Service Advisor, you will play acrucial role in providing exceptional customer service and ensuring the smooth operation of the dealership. Ideally you will have experience working in the Motorhome/car...


  • Blackwater, Hampshire, United Kingdom CV-Library Full time

    Job Title - Automotive Service Advisor Salary – £40,000 OTE Location - Aldershot   We are working with an established Volume Dealership in the Aldershot area, and they are looking to add to their existing team with the addition of a Automotive Service Advisor.   Automotive Service Advisor job role: The role will include...


  • Blackwater, Hampshire, United Kingdom Holt Recruitment Ltd Full time

    Job Title - Automotive Service AdvisorSalary – £40,000 OTELocation - Aldershot We are working with an established Volume Dealership in the Aldershot area, and they are looking to add to their existing team with the addition of a Automotive Service Advisor. Automotive Service Advisor job role:The role will include answering telephone callsTaking...


  • Winchester, Hampshire, United Kingdom Ecruit Full time

    Closing date Monday 11thNovember 2024 Interview date Thursday 14thNovember This role is 37 hours per week (full time), working hours are 8:30am to 5pm Monday to Thursday and Friday 8:30am to 4:30pm with one hour lunch break. Centrally based at our main Colebrook Street offices in Winchester you will be working in a busy fast-moving department, receiving...

  • Service Advisor

    1 week ago


    Alresford, Hampshire, United Kingdom Vanta Staffing Limited Full time

    Service Advisor Vanta Staffing Reading are recruiting for a Service Advisor to work for our prestigious client based in the Ropley area. The client is seeking an experienced Service Advisor. This is an exciting opportunity to take the next step in your career and join a well- established and successful team. Requirements of a Service Advisor: Previous...

  • Service Advisor

    1 month ago


    Alresford, Hampshire, United Kingdom Vanta Staffing Limited Full time

    Service AdvisorVanta Staffing Reading are recruiting for a Service Advisor to work for our prestigious client based in the Ropley area. The client is seeking an experienced Service Advisor. This is an exciting opportunity to take the next step in your career and join a well- established and successful team.Requirements of a Service Advisor: Previous...


  • Ringwood, Hampshire, United Kingdom Colten Care Limited Full time

    Regional Customer Support AdvisorSalary: £42,00040 hours per week on Mon to Fri, 9.00 am to 5.00 pm, with flexibility requiredWe are looking for a professional individual with strong managerial and sales skills to join our team, based out of Colten House, Ringwood BH24 3FE.About the JobAs the Regional Customer Support Advisor, you will work with our team of...

  • Service Advisor

    1 month ago


    Alresford, Hampshire, United Kingdom Bennett and Game Recruitment LTD Full time

    Service Advisor required. Our client specialises in Agricultural machinery as well as 4x4 vehicles with a full knowledge and understanding from manufacturers such as Massey Ferguson, Fendt and Valtra, Manitou, Isuzu, Amazone, HM Trailers, Can-Am and Spearhead. They are now looking for an Agricultural Service Advisor to join the team in their Winchester...


  • Andover, Hampshire, SP10 3QN, Andover, United Kingdom Stannah Full time

    Customer Support Advisor Job Andover Apply Now to Join StannahAre you a passionate Customer Support Advisor, ready for your next job?Stannah have an exciting position available at their offices in Andover to join their Global Customer Service Team.As a Customer Support Advisor you will be supporting accounts for our distributors who are located outside of...

  • Sales Advisor

    5 months ago


    Hampshire, United Kingdom L&S Waste Management Full time

    The Role of Sales Advisor We are looking to recruit an experienced and professional Sales Advisor based at our Head Office in Fareham, Hampshire, who has the skills and competencies to successfully secure and process orders over the telephone. The role of Sales Advisor involves the following main key tasks: providing a high level of customer service...


  • Hook, Hampshire, United Kingdom CV-Library Full time

    Customer Experience Executive - Aftercare Team Location: Hook Salary £13 Per Hour Shifts: 37.5 hours 5 days a week including every other weekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00 My client based in Hook are seeking a Customer Experience Executive to join their friendly team. To apply for this role you will need...


  • Hook, Hampshire, United Kingdom Mulberry Recruitment Full time

    Customer Experience Executive - Aftercare TeamLocation: HookSalary £13 Per HourShifts: 37.5 hours 5 days a week including every other weekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00My client based in Hook are seeking a Customer Experience Executive to join their friendly team. To apply for this role you will need previous...


  • Petersfield, Hampshire, United Kingdom V3 Recruitment Full time

    Job description This role is based in Petersfield in our clients brand new Head Office. This is a very busy role, we are looking for confident, organised and eager individuals with previous office-based Customer Service experience. Overview You will take ownership of a range of customer service and admin activities. Responsible for delivering and...


  • Hampshire, United Kingdom Countrywide Mortgage Services Full time

    Trainee Mortgage and Protection AdvisorWe are seeking a highly motivated and skilled Trainee Mortgage and Protection Advisor to join our team at Countrywide Mortgage Services. As a Trainee Mortgage and Protection Advisor, you will play a crucial role in providing exceptional customer service and support to our clients.Main Responsibilities:Building...


  • Petersfield, Hampshire, United Kingdom V3 Recruitment Full time

    Job descriptionThis role is based in Petersfield in our clients brand new Head Office. This is a very busy role, we are looking for confident, organised and eager individuals with previous office-based Customer Service experience.OverviewYou will take ownership of a range of customer service and admin activities. Responsible for delivering and maintaining...