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Regional Operations Manager

2 months ago

United Kingdom Chaffin Works Full time

At Chaffin Works, we are committed to delivering excellence in our service and ensuring that we maintain the highest health and safety standards in every aspect of our operations. As a leading provider in tree surgery, landscaping, fencing and ecology, we are looking for a dynamic and experienced Regional Operations Manager to lead our regional service delivery and drive our business KPIs in the South East region.

Key Responsibilities:

1. Manage and develop high-performing contract management teams to ensure seamless service delivery.

2. Focus on regional commercial activity, ensuring precise management of contracts with due care and attention.

3. Address internal, external, and emerging issues while ensuring visibility of industry and sector-wide matters.

4. Support effective resource management, including planning and overseeing the management of full-time employees and subcontract staff.

5. Facilitate smooth operational delivery through regular departmental meetings and effective staff management; report back to Senior Leadership Team (SLT) and directors.

6. Actively troubleshoot operational issues across departments, leveraging specialized staff knowledge when necessary.

7. Assist in the delivery of departmental targets by reviewing training needs and aiding in the planning of effective Continuing Professional Development (CPD) for the team.

8. Maintain a comprehensive overview of works programming, including rota management, quality feedback, and site audits.

9. Handle daily minor HR issues in collaboration with line managers and HR as needed.

10. Delegate tasks efficiently and oversee management workloads to ensure relevant support is provided.

11. Authorise departmental spending and budgets for tools and hiring.

12. Provide general oversight of the operational management team, including conducting annual performance reviews and setting personal targets.

13. Approve management expenses and leave requests.

14. Produce business cases for plant and kit purchases to present to the board.

What We Are Looking For:

- Proven experience in operations management, preferably within the Arb and Landscaping industry.

- Strong leadership abilities with a track record of developing high-performing teams.

- Excellent communication and interpersonal skills, capable of dealing with stakeholders at all levels.

- Strong analytical skills with the ability to troubleshoot and resolve issues effectively.

- Experience in budget management and resource allocation.

- Understanding of health and safety requirements and regulations.