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Service Support Advisor

2 months ago

Milton Keynes Buckinghamshire, United Kingdom The ONE Group Ltd Full time €25,200

A great opportunity available for a Service Support Advisor working for a fantastic manufacturer within the hospitality and retail industry, based in Milton Keynes

Working in a small team, reporting to a Team Leader you will liaise with internal Account Coordinators, field-based technicians.

This role would suit someone who likes delivering excellent customer service and is maybe looking for their first office-based role.

Your day will look like this:

  • Responding to customer calls & emails in a timely manner
  • Log calls and update customers
  • Communicate with customers about their repairs calls, advising on any delays or the status
  • Supporting with customer complaints
  • Responding to emails
  • Maintain up to date customer information on SAP

Person Specification:

  • Want to deliver an excellent customer service
  • Able to manage own workload and meet tight deadlines
  • Knowledge of SAP is beneficial
  • Catering industry knowledge

Your benefits will include:

  • Salary - £25,200pa
  • Company pension
  • Life assurance
  • 25 days annual leave plus bank holidays
  • Employee Assistance Programme
  • Staff Perks & Savings Scheme

Your working hours will be Monday to Friday 8.30am until 5pm, This is an office based role whilst in probation (6 months) then will move to a hybrid model.

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