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Customer Advisor
3 months ago
Your new company
This organisation operates in the private sector in Northern Ireland. They provide specialised services to a range for stakeholders.
In this role, you will be responsible for the following:
- Handle various incoming and outbound telephone calls effectively, providing an efficient and effective service to existing and potential customers.
- Assist in the administration and planning of asset maintenance work and connection planning to the Phoenix Energy Network, utilising diary and resource planning systems.
- Handle and resolve customer complaints in line with company values and standard operating procedures.
- Respond effectively to reported gas emergencies, ensuring accurate collection, and recording of customer data and the reported incident
- At least one year’s experience working within a customer service for which includes dealing with telephone enquiries.
- OR At least one year’s experience in a retail environment.
- Or at least one year’s administrative experience.
- Minimum of 5 GCSE passes (or equivalent) including English and maths Grade C or above
- Desirable - 1 years experience working within a contact Centre dealing with a high volume of telephone enquiries
- Experience of managing a diary system
- Experience of complaint handling
- Experience of updating high levels of data on a computer system
- Contributory pension scheme with enhanced employer contribution
- Free life assurance
- Enhanced paternity and maternity pay for qualifying staff
- Enhanced sick ay for qualifying staff
- 32 days of Annual leave
- Free car parking
- Apprenticeship and engineering career paths
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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