Analytics Manager

Permanent
From £65,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Hybrid Working
Southampton, Store Support Office
From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Senior Analytics Manager and you’ll be a big part of this.
Reporting into the Senior Customer Analytics Manager within the Customer & Data Team at B&Q, the Analytics Manager will be responsible for delivering high quality analysis and insights, answering complex and diverse questions from across the business. They will interact with a varied group of stakeholders to drive up the understanding of customers across the organisation, helping to shape our future strategies, improve customer experience, deepen engagement, drive revenue, and improve business efficiencies across both B&Q and TradePoint.
Responsible for analysis related to understanding customers, CRM & Loyalty, marketing performance, and broader retail Insight requirements.
Lead the planning, prioritisation and delivery of analytical work, managing the backlog using Agile practices and making clear trade off decisions across competing demands.
Lead a functional area of analysis within the team, while also supporting the wider set of deliverables across the business by identifying opportunities and making informed recommendations.
Run complex and high value analysis, forecasting and set the analytical bar for your domain through robust methods, clear recommendations and strong commercial judgement.
Coach, develop and lead analysts, building strong technical capability, commercial awareness and stakeholder influence. Build trusted relationships and influence decision making across CRM, Marketing, Digital, Commercial and wider teams.
Ensure analysis drives action, not just outputs. Work closely with Tech, Data Science, DVA and Group Data to apply shared frameworks, align on definitions and governance, and drive consistent, scalable ways of working.
Support the growth of new channels, Services, Digital, MarketPlace and Retail Media with key analysis and information.
You can write complex SQL queries and manipulate data using other languages such as Python or R.
You have proven project leading experience, of leading an analytical team and working in complex matrix environments. You have experience working within and leading teams using Agile methodologies and approaches. You can apply Scrum, Kanban, or other frameworks to plan, execute, and review your work.
You can mentor, motivate, and empower your team members to grow their skills and performance.
You can leverage the power and scalability of these platforms to handle large and complex data sets.
Experience of marketing campaign and CRM design and analysis, working with customer data to find key insights to inform and that drive change within the business. You understand fully and can use statistical methods such as hypothesis testing, confidence intervals, and p-values to draw valid conclusions and recommendations.
You care about Quality Assurance, and lead coding documentation and version control best practices. You ensure the reliability, reproducibility, and reusability of your code and data products. You are empathetic to the importance of Data Governance and good Data Quality.
You know the basics of and want to explore new realms of customer behavioural analysis and omnichannel personalisation.
You can use these tools to organise, prioritise, and track your tasks and projects. You’re curious: about how things work and getting to the bottom of business problems and data nuances. You ask relevant and insightful questions, conduct thorough and rigorous analysis, and find creative and innovative solutions.
You understand and maximise the value of analysis and data science, and act with a commercial lens, prioritising the actions and usefulness of outputs. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities . You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more