Senior Business Operations Lead

3 weeks ago

Tonbridge Kent, United Kingdom Trinity Claims Full time €40,000 - €50,000

Who we are Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family feel and a welcoming culture who are all focused on delivering the best services for our customers.

Due to continued growth, we are looking for a practical and dynamic Home Claims Operations Manager with proven home (ideally) claims operations expertise within the insurance sector and ability to lead through change. Reporting to our Head of Claims, you will be accountable and responsible for day-to-day operations of our entire Home Claims function , including FNOL, Small Claims team, SLT, Complex Admin and Ground Movement team. You will help us implement our home claims strategy that focuses on growth, driving change and improving systems and processes while also maintaining our excellence in customer experience.

Provide a high level of leadership within the home claims handling department and delivering a first-class claims handling and management service.
Ensure teams delivery outstanding customer service and promote to ensure complaint is to a low level and customer satisfaction is high.
Co-ordinate home claims operations and have responsibility for driving changes to help achieve the company’s strategic goals.
Plan and manage team resources to ensure adequate staff availability for handling incoming calls and team claims portfolio, whilst trying to drive efficiency through process and/or IT.
Monitor team performance to ensure weekly targets are set as well as ensuring that other operational goals and KPI’s are met, or exceeded.
Hold regular 1-2-1 meetings to discuss performance and behaviour as well as carrying out formal annual and half-yearly appraisals ensuring that SMART objectives and personal development plans are set appropriately.
Liaise with HR regarding any disciplinary, performance or other HR issues with members of the team and maintain staff records in line with company guidelines.
Provide technical and job-related support to team members ensuring company standards, procedures and compliance are maintained.
Provide input to the development of the business, including system, process and supplier management.
Act as ambassador of our company, raising our profile in the market and proactively strengthen our home claims reputation.
To work with the Head of Claims to create and implements home claims strategic operational deliverables.
Auditing and monitoring outputs and data analysis
Ability to positively influence actions and decisions, collaborate, negotiate confidently and actively listen, both face-to-face and via virtual media
Commercial awareness and thorough understanding of the competitive environment
Excellent IT skills and knowledge of industry-specific software or programmes
Proficient in project management software and tools
Expertise within the home claims industry with experience of interdepartmental working desirable
Extensive experience working with data, analysing figures and producing reports
Adherence to financial targets/constraints

25 days Annual leave plus statutory holidays.

ASAP start


Free on-site parking
Free on-site breakfast bar
Discretionary performance related bonus
Life insurance cover
Enhanced company pension scheme
Cycle to Work Scheme
Employee of the month & employee of the year awards
Refer a Friend scheme
An extra day’s holiday for your birthday
Support in your development and wellbeing, including an Employee Assistance Program (EAP)
Eye test vouchers
Training and development opportunities at all levels through Trinity Academy and Apprenticeship programs
Social events

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

  • Senior Business Operations Lead

    2 weeks ago

    Tonbridge, Kent, United Kingdom Trinity Claims Full time €40,000 - €50,000

    Who we are Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family...

  • Senior Business Operations Lead

    2 weeks ago

    Tonbridge, Kent, United Kingdom Trinity Claims Full time €40,000 - €50,000

    Who we are Trinity Claims is a claims management company based in Tonbridge, that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies. We have a leadership team dedicated to growing the business, with a family...

  • Senior Business Operations Lead

    4 weeks ago

    Sittingbourne, Kent, United Kingdom Astute People Full time

    Join a leading Energy from Waste company in Kent as an Operations Manager and earn a competitive salary with additional benefits including private medical, dental cover, and a bonus. Lead a large, multi-disciplined team, driving performance within agreed budgets and timelines.What You'll Be Doing:Monitoring and enhancing plant, process, and labour...

  • Senior Business Operations Lead

    4 weeks ago

    Sittingbourne, Kent, United Kingdom Astute People Full time

    Join a leading Energy from Waste company in Kent as an Operations Manager and earn a competitive salary with additional benefits including private medical, dental cover, and a bonus. Lead a large, multi-disciplined team, driving performance within agreed budgets and timelines.What You'll Be Doing:Monitoring and enhancing plant, process, and labour...

  • Senior Business Operations Lead

    4 weeks ago

    Dartford, Kent, United Kingdom Proactive Personnel Ltd Full time

    Immediate Start - Permanent - Competitive Salary - Development Opportunities I am currently recruiting on behalf of a hugely successful haulage business who are looking to add an enthusiastic, motivated operations manager to their team. They are brilliant at retaining and developing staff, largely due to the exceptional training programs, industry...

  • Lead Operative

    2 weeks ago

    Tonbridge, United Kingdom The Fresh Produce Centre Ltd Full time

    We’re a long standing and well-known business in Paddock Wood, packing fresh produce which supply into supermarkets. We have a very proud reputation for the high standards we’ve built. Our production facility is the heart of our business which relies on great people to make sure it runs safely and efficiently, who have the opportunity for succession...

  • Lead Operative

    2 weeks ago

    Tonbridge, United Kingdom The Fresh Produce Centre Ltd Full time

    We’re a long standing and well-known business in Paddock Wood, packing fresh produce which supply into supermarkets. We have a very proud reputation for the high standards we’ve built. Our production facility is the heart of our business which relies on great people to make sure it runs safely and efficiently, who have the opportunity for succession...

  • Lead Operative

    2 days ago

    Tonbridge, United Kingdom The Fresh Produce Centre Ltd Full time

    The Avocado Company, based at our newly invested Ripening Centre of Excellence in Paddock Wood and with grower partners around the world, is an established and growth hungry business, supplying the best quality avocados to retail, wholesale and foodservice customers in the UK and overseas. We have a very proud reputation for the high standards we’ve...

  • Business Support Lead

    2 weeks ago

    Tonbridge, United Kingdom Kent County Council Full time

    Advert **BUSINESS SUPPORT LEAD - OPEN ACCESS TONBRIDGE & MALLING** We have an exciting opportunity for a Business Support Lead to join the Tonbridge & Malling Open Access Team as Business Support Lead within Integrated Children's Services. The role is based at Little Foxes Childrens Centre, however the ability to travel across a wide geographical area in a...

  • Lead Operative

    4 weeks ago

    Tonbridge, United Kingdom The Fresh Produce Centre Ltd Full time

    The Avocado Company, based at our newly invested Ripening Centre of Excellence in Paddock Wood and with grower partners around the world, is an established and growth hungry business, supplying the best quality avocados to retail, wholesale and foodservice customers in the UK and overseas.We have a very proud reputation for the high standards we’ve built....

  • Lead Operative

    4 weeks ago

    Tonbridge, United Kingdom The Fresh Produce Centre Ltd Full time £12 - £13

    The Avocado Company, based at our newly invested Ripening Centre of Excellence in Paddock Wood and with grower partners around the world, is an established and growth hungry business, supplying the best quality avocados to retail, wholesale and foodservice customers in the UK and overseas.We have a very proud reputation for the high standards we’ve built....

  • Lead Operative

    2 weeks ago

    Tonbridge, United Kingdom The Fresh Produce Centre Ltd Full time

    The Avocado Company, based at our newly invested Ripening Centre of Excellence in Paddock Wood and with grower partners around the world, is an established and growth hungry business, supplying the best quality avocados to retail, wholesale and foodservice customers in the UK and overseas.We have a very proud reputation for the high standards we’ve built....

  • Lead Operative

    2 weeks ago

    Tonbridge, United Kingdom The Fresh Produce Centre Ltd Full time £12 - £13

    The Avocado Company, based at our newly invested Ripening Centre of Excellence in Paddock Wood and with grower partners around the world, is an established and growth hungry business, supplying the best quality avocados to retail, wholesale and foodservice customers in the UK and overseas.We have a very proud reputation for the high standards we’ve built....

  • Senior Business Manager

    4 weeks ago

    Tonbridge, Kent, United Kingdom Jago Consultants Full time

    My client who is a main car dealer who is seeking to recruit a Transaction Manager / Business Manager. You may have previously worked as a Business Manager, Sales Controller or Senior Sales Executive within a main car dealership. Job Role – Transaction Manager / Business Manager Transaction Manager / Business Manager Role: Reporting to the...

  • Senior Business Operations Lead

    3 weeks ago

    Sevenoaks, Kent, United Kingdom Bombardier Full time

    Bombardier's Business Aircraft London Service Centre in Biggin Hill is part of an award-winning network and is the flagship of Bombardier's European operation. This Base and Line Maintenance Centre is the fastest-growing Service Centre in Europe and the largest Business Aircraft OEM in the UK. The facility has the capabilities to perform an array of...

  • Senior Administrator

    2 days ago

    Tonbridge, United Kingdom Compass Business Finance Ltd Full time

    **What we need** We’re looking for a highly organised and enthusiastic individual to join our growing team, in a varied and fast-paced role. You’ll need to be a strong, experienced administrator and you will be interacting with our customers on a daily basis, making good customer service skills an essential requirement. Responsibilities include: -...

  • Senior Facade Designer

    2 weeks ago

    Tonbridge, Kent, United Kingdom Fusion People Ltd Full time

    A leading specialist façade sub-contractor are looking to recruit a Senior Facade Designer to work from their office in Tonbridge,Kent This is an exciting time for a Senior Designer to join a successful team. The role: Senior Facade Designer Role Summary: Drive creative excellence, efficient and innovative façade design solutions within the team ...

  • Senior Temporary Works Designer

    2 weeks ago

    Tonbridge, Kent, United Kingdom Fusion People Ltd Full time

    A leading specialist façade sub-contractor are looking to recruit a Senior Facade Designer to work from their office in Tonbridge,Kent This is an exciting time for a Senior Designer to join a successful team. The role: Senior Facade Designer Role Summary: Drive creative excellence, efficient and innovative façade design solutions within the team ...

  • Business Manager

    4 weeks ago

    Tonbridge, Kent, United Kingdom Jago Consultants Full time

    My client who is a main car dealer who is seeking to recruit a Transaction Manager / Business Manager. You may have previously worked as a Business Manager, Sales Controller or Senior Sales Executive within a main car dealership. Job Role – Transaction Manager / Business Manager Location – Tonbridge, Kent Transaction Manager / Business Manager...

  • Business Intelligence Lead

    1 week ago

    Kent, United Kingdom Harnham Full time

    **BUSINESS INTELLIGENCE LEAD** **Kent - Hybrid** **£70,000 - 80,000** **THE COMPANY**: A specialist security company that specialises in CCTV, intruder alarms, and other bespoke security assets is looking for an ambitious BI Lead e as they continue to acquire smaller subsidiaries. Its expansion has resulted in further reliance on the optimisationof its...